Frequently Asked Questions.
A list of the most common questions we get asked.
All Nativ products
- Do your products support the voltage in my country? Read More
Yes, the standard power supply — which comes with the Nativ Vita Music Player and the Nativ Wave DAC — and the Nativ Pulse Linear Power Supply support voltages from 100 to 250V. All our power supplies furthermore come with the appropriate power cord for your specific country so you do not need an adapter.
The Nativ Disc CD Ripper is powered through the USB port and does not need a power supply.2
- Can I stack the Nativ products? Read More
Yes, if you buy several Nativ products you can choose to get a system-stand instead of the standard desk-stand. The system-stand allows you to stack the Nativ Wave DAC, Pulse Linear Power Supply and Disc CD Ripper to save space. At this time you cannot add the system-stand in the online store, but we contact all customers with multiple Nativ products automatically to ask them for their choice.3
- Do you ship internationally? Read More
Yes, we ship to over 220 countries. All our products come with the appropriate power supply and power cord for your specific country so you do not need an adapter.9
Nativ Vita: Network Music Player
- Can I stream from Spotify & TIDAL directly to my SONOS system? Read More
Yes, that is possible. Here is how it works:
While you’re listening to music in Spotify on the Nativ Vita, select “DEVICES AVAILABLE” to connect to a Sonos room or room group.
Note: For the Sonos devices to show up in Spotify under “DEVICES AVAILABLE,” you will first need to link your Sonos products to your Sonos Account by opening the Sonos app on your Smartphone or computer and tapping on the More tab > Settings > My Sonos Account and following the on-screen prompts*.
How do I control Sonos from Spotify on Nativ Vita?
From Spotify’s Now Playing screen on the Nativ Vita, tap on “DEVICES AVAILABLE”:
Then select a Sonos speaker or group to play to and use Spotify as you normally would:
*I don’t see my Sonos speakers listed in Spotify on the Nativ Vita.
Your Sonos system and products will need to be linked to your Sonos Account. Once complete, the Sonos speakers will show up under “DEVICES AVAILABLE” in Spotify on the Nativ Vita.
To link your Sonos products to your Sonos Account:
Using the Sonos app for iOS or Android: From the More tab, tap Settings > My Sonos Account and follow the on-screen prompts.
Using the Sonos app on Mac or PC: Select Help > My Sonos Account and follow the on-screen prompts.
For more details please visit the SONOS support page.
How do I control Sonos from TIDAL on the Nativ Vita?
You can control Sonos directly from TIDAL on the Nativ Vita by tapping on the Cast icon on the Now Playing screen in TIDAL.
- Launch TIDAL on your Nativ Vita.
- Go to the Now Playing screen.
- Tap the Cast icon and select your Sonos speaker or group.
How can I group rooms using TIDAL?
You can create and edit groups directly in TIDAL by tapping Edit next to the Sonos room or group.
- Launch TIDAL on your Nativ Vita.
- Go to the Now Playing screen.
- Tap the Cast icon and tap Group next to the room or group you want to edit.
- Choose the rooms you want to group and tap Save.
What bitrate and format does TIDAL use for streaming?
TIDAL HiFi – Lossless FLAC 16bit/44.1kHz.
TIDAL Premium – AAC 320kbps
What is the recommended internet bandwidth to stream high definition audio on Sonos?
5 Mbs is the minimum broadband speed required to stream FLAC from TIDAL on Sonos. If streaming different FLAC music to multiple speakers, we recommend a higher broadband speed. This requirement can vary based on your internet usage (large file downloads, gaming, video streaming, etc.)
- 5.0 Megabits per second – 1 FLAC stream
- 7.5 Megabits per second – 2 FLAC streams
- 10 Megabits per second – 3 or more FLAC streams
Are there any streaming limitations?
Yes, you can only stream to one Sonos household at a time, but to as many players or grouped players as you wish.
- If you change your password on TIDAL this will not terminate playback functionality on the Sonos System at this time.
- Streaming to more than one Sonos household will cause an error message that the connection to the service has been lost, instead of advising that the stream limit has been exceeded.
- If a blank playlist is created on TIDAL it will also appear as a blank playlist on Sonos.
- When searching TIDAL content from your Sonos Controller, results may not appear unless the entire word or artist name is typed in. Partial search is ineffective at this time.
For more details please visit the SONOS support page.1
- Why does music in my network library in AAC format not show up on the Vita? Read More
Please check if you are using MinimServer or AssetUPnP to stream music to the Vita. Both software packages do not support sharing of music in AAC format under the UPnP standard.1
- How can I improve the stability of Bluetooth streaming from and to the Vita? Read More
Streaming quality from a smartphone or to headphones and speakers via Bluetooth can be affected by many factors. Here are the most important ones:
There are a number of issues that can create audio stuttering, one of the most common ones is signal interference. Various devices can cause that interference, including cordless phones (operating at 2.4 GHz or 5 GHz), baby monitors, and microwave ovens, since many of these devices are operating in the same frequency range.
Some methods to try to fix these problems include changing the channels on your wireless network. (Resetting it will often attempt to use the 2.4 and 5 GHz channels with the least interference.) To change the channel on your router, log into your router’s web interface in your web browser. Then, go to the Wi-Fi settings page, find the drop-down for “Wi-Fi Channel” and select a new channel. Also, consider minimizing the number of active Bluetooth devices you have connected.
Mobile devices most frequently experience stuttering, and a common fix is to find the “clear cache” section in the settings on your phone. Cache files can become corrupt over time due to things like subtle changes to your mobile device’s OS, which can prevent a successful Bluetooth connection. So when you remove these problem files by clearing the cache, the proper files are recreated, which allow you to connect your phone and car via Bluetooth.If you’re looking for resolution for a specific phone, a great place to look is in the online forums for the phone’s brand or the phone’s carrier. For example, take the problem some were experiencing with the Samsung Galaxy S8. You can also try researching the forums of specific carriers, such as this one from Verizon.
If you want to solve an audio problem with Apple iPhones, try their forums for troubleshooting (such as this very long, 52-page forum for the iPhone 7).
Some headphone makers have found that updating the firmware improves syncing and other problems a bit, but these aren’t always a panacea. Still, it’s worthwhile to look on the manufacturer’s website for troubleshooting guides as well as updates to firmware, and be sure you’ve loaded the latest version.2
- Why does the caching of my network library via SMB not work? Read More
If the Caching via SMB does not start please make sure of the following:
- Please use the IP address of your Mac, PC or NAS when entering the path to your music folder (i.e. do not use the host name such as “\\DISKSTATION3\Music”. Instead write “\\10.0.1.76\Music”.)
- Please make sure the folder with your music is shared and publicly available. On a Mac you will need to turn on the sharing under SYSTEM PREFERENCES > SHARING > FILE SHARING. Add the folder you want to share under SHARED FOLDERS and enable the SMB option (by clicking on the OPTIONS button). Also make sure you have set the access rights (under USERS) for EVERYONE to READ & WRITE.
Please refer to our user guide for more details.1
- How do I update music services and ROON on my Vita? Read More
To update your music services (e.g. Spotify) or ROON please do not update from inside the app itself, but proceed as follows:
- To update ROON please go to MY MUSIC and keep the finger pressed on the SWITCH TO ROON button. Select UPDATE from the pop-up and the Vita will download the latest version.
- To update music services please go to MUSIC SERVICES and tap on the “…” icon next to each music service. Select UPDATE from the pop-up.
Nativ Wave: USB DAC & Headphone Amp
- Do the volume control & gain settings work for both audio & headphone outputs? Read More
The volume control on the Nativ Wave DAC & Headphone Amplifier works for both the analog outputs and the headphone output. The gain settings are for the analog outputs only.0
- What audio input do you recommend? Read More
To achieve the best sound quality we recommend to connect your digital audio source — such as the Nativ Vita or PC/Mac — via USB to Nativ Wave.
Here is why:
The fundamental problem with S/PDIF and AES is that they both “fold” digital audio data and clock signals into a single bit stream. The clock doesn’t have a cable of its own, and must be “extracted” from the incoming bits by logic in the receiving device. This process is typically performed by a circuit called PLL (phase locked loop) which adds a certain amount of jitter.
Adaptive or isochronous USB makes the computer the bus master, which then controls the rate at which the data is sent to the “downstream” audio device. The audio device is slaved to the computer clock. This is actually worse than a connection via S/PDIF or AES.4
The Nativ Wave DAC — like most serious audiophile DACs — features an asynchronous USB mode. In this mode the DAC becomes the bus master, and no longer has to rely upon noisy clocks generated by the computer or its USB interface logic. To eliminate jitter the Nativ Wave DAC uses an ultra-low jitter master clock generator. The master clock oscillator is placed right next to the D/A conversion chips and directly provides them with the clock reference. This clock distribution concept guarantees the best possible jitter performance.
- Why are you using a Burr Brown DAC and not the ESS Sabre? Read More
The ESS series is a fully integrated D/A solution with integrated processing. Many brands use them as they are much easier to implement compared to a design with separate components (such as DSP, FPGA and TI DACs). Although they deliver impressive specs they are not always very well perceived by the audiophile community. Some say they are very good at delivering impressive numbers, but not the best for reproducing music. In our humble opinion the TI Burr Brown DSD1792A DAC provides superior musicality to ESS based solutions.Another big plus is that the DSD1792A allows real DSD decoding, while the ESS converts DSD data into PCM. Using the DSD1792A gives us complete control over the data path and processing chain, and allows us to implement our proprietary algorithms in the DSP to deliver an amazing music experience.5
- How do I connect Nativ Wave? Read More
The Nativ Wave USB DAC and Headphone Amplifier has the following inputs and outputs:
- What is the output power on the headphone amplifier? Read More
The Nativ Wave USB DAC features an audiophile-grade headphone amplifier with 2 terminals:
- 1x 6.35mm (1/4”), 2 Ohm
- 1x balanced 4-pin female (XLR), 4 Ohm
The output power (max) is rated at:
- Unbalanced, 32-ohm load: 1,750mW
- Balanced, 300-ohm load: 750mW
- Balanced, 600-ohm load: 375mW
The maximum output level for the 2 gain settings is:
4-pin XLR (balanced), 0dBFS: 15Vrms,
RCA (unbalanced), 0dBFS: 7.5Vrms
4-pin XLR (balanced), 0dBFS: 4Vrms,
RCA (unbalanced), 0dBFS: 2Vrms
Nativ Pulse: Linear Power Supply
- Does Nativ Pulse also power Nativ Vita? Read More
Yes, the Nativ Pulse delivers clean and stable power to both the Nativ Wave DAC and the Nativ Vita High-Res Music Player.2
- How much power does the Nativ Pulse deliver? Read More
The Nativ Pulse Linear Power Supply delivers the following 3 voltages:
1. DC +12V (5A)1
2. DC +/-15V (0.5A)
Nativ Disc: CD Ripper
- What formats can CDs be ripped in? Read More
The Nativ Disc CD Ripper imports your CDs to the Nativ Vita Music Server in lossless (WAV and FLAC) or lossy (MP3) quality. You can set the quality under SETTINGS > MUSIC LIBRARY > CD IMPORTING.3
- Can Nativ Disc also rip Audio DVDs or SACDs? Read More
The Nativ Disc only imports Audio CDs to the Nativ Vita Music Server.4
- Does Nativ Disc also play CDs? Read More
Yes, we will be adding this feature in a software update soon. In the current version Nativ Disc only supports CD ripping.8
- Can I use Nativ Disc with a PC or Mac? Read More
Sorry, Nativ Disc only works with our Nativ Vita Music Server.3
- Do I need a power supply for Nativ Disc? Read More
Nativ Disc does not require a power supply as it is bus-powered. Simply connect it with the USB cable to the Nativ Vita Music Server and you are good to go.4