Frequently Asked Questions.

A list of the most common questions we get asked.

All Nativ products

  • Do your products support the voltage in my country? Read More

    Yes, the standard power supply — which comes with the Nativ Vita Music Player and the Nativ Wave DAC — and the Nativ Pulse Linear Power Supply support voltages from 100 to 250V. All our power supplies furthermore come with the appropriate power cord for your specific country so you do not need an adapter.

    The Nativ Disc CD Ripper is powered through the USB port and does not need a power supply.

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  • Can I stack the Nativ products? Read More

    Yes, if you buy several Nativ products you can choose to get a system-stand instead of the standard desk-stand. The system-stand allows you to stack the Nativ Wave DAC, Pulse Linear Power Supply and Disc CD Ripper to save space. Nativ-High-Res-Music-System-1aAt this time you cannot add the system-stand in the online store, but we contact all customers with multiple Nativ products automatically to ask them for their choice.

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  • Do you ship internationally? Read More

    Yes, we ship to over 220 countries. All our products come with the appropriate power supply and power cord for your specific country so you do not need an adapter.

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Nativ Vita: Network Music Player

  • How can I improve the stability of Bluetooth streaming from and to the Vita? Read More

    Streaming quality from a smartphone or to headphones and speakers via Bluetooth can be affected by many factors. Here are the most important ones:

    1. Interference

    There are a number of issues that can create audio stuttering, one of the most common ones is signal interference. Various devices can cause that interference, including cordless phones (operating at 2.4 GHz or 5 GHz), baby monitors, and microwave ovens, since many of these devices are operating in the same frequency range.

    Some methods to try to fix these problems include changing the channels on your wireless network. (Resetting it will often attempt to use the 2.4 and 5 GHz channels with the least interference.) To change the channel on your router, log into your router’s web interface in your web browser. Then, go to the Wi-Fi settings page, find the drop-down for “Wi-Fi Channel” and select a new channel. Also, consider minimizing the number of active Bluetooth devices you have connected.

    2. Smartphones

    Mobile devices most frequently experience stuttering, and a common fix is to find the “clear cache” section in the settings on your phone. Cache files can become corrupt over time due to things like subtle changes to your mobile device’s OS, which can prevent a successful Bluetooth connection. So when you remove these problem files by clearing the cache, the proper files are recreated, which allow you to connect your phone and car via Bluetooth.

     If you’re looking for resolution for a specific phone, a great place to look is in the online forums for the phone’s brand or the phone’s carrier. For example, take the problem some were experiencing with the Samsung Galaxy S8. You can also try researching the forums of specific carriers, such as this one from Verizon.

    If you want to solve an audio problem with Apple iPhones, try their forums for troubleshooting (such as this very long, 52-page forum for the iPhone 7).

    3. Headphones

    Some headphone makers have found that updating the firmware improves syncing and other problems a bit, but these aren’t always a panacea. Still, it’s worthwhile to look on the manufacturer’s website for troubleshooting guides as well as updates to firmware, and be sure you’ve loaded the latest version.

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  • Why does the caching of my network library via SMB not work? Read More

    If the Caching via SMB does not start please make sure of the following:

    • Please use the IP address of your Mac, PC or NAS when entering the path to your music folder (i.e. do not use the host name such as “\\DISKSTATION3\Music”. Instead write “\\10.0.1.76\Music”.)

    • Please make sure the folder with your music is shared and publicly available. On a Mac you will need to turn on the sharing under SYSTEM PREFERENCES > SHARING > FILE SHARING. Add the folder you want to share under SHARED FOLDERS and enable the SMB option (by clicking on the OPTIONS button). Also make sure you have set the access rights (under USERS) for EVERYONE to READ & WRITE. 

    Please refer to our user guide for more details.

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  • How do I update music services and ROON on my Vita? Read More

    To update your music services (e.g. Spotify) or ROON please do not update from inside the app itself, but proceed as follows:

    • To update ROON please go to MY MUSIC and keep the finger pressed on the SWITCH TO ROON button. Select UPDATE from the pop-up and the Vita will download the latest version.

    • To update music services please go to MUSIC SERVICES and tap on the “…” icon next to each music service. Select UPDATE from the pop-up.
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  • Why is my UPnP server not recognized on the Nativ Vita? Read More

    This can have the following reasons:

    • The Vita and your NAS/PC/Mac (which has the UPnP software installed) are not in the same network
    • The UPnP software you use is not sharing the music library publicly in the network (please make sure it shows up on other UPnP clients, e.g. using a UPnP app on your smartphone like Kodi or Plex).
    • We do not support your specific UPnP software. Please see our user guide for details. 
    • The Vita has some network stability issues and cannot see the UPnP library. In this case we recommend to temporarily try connect the Vita via Ethernet to see if this resolves the issue.
     
    To rule out the issues above you can also simply install MinimServer on your computer and see if this is recognized on the Vita. You can download it here: http://minimserver.com/downloads/
     
    MinimServer is a free software and very easy to install. To share some music via UPnP through MinimServer you simply drag your music folder into the “contentDIR” row:
    MinimServer
     
    We recommend only to add a small library first so you can cache it quickly. The caching can be initiated on the Vita under SETTINGS > MUSIC LIBRARY > NETWORK LIBRARIES.
     
    If the MinimServer shows up fine on your Nativ Vita then the problem is with your UPnP software. 
     
     
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  • Why does my Nativ Vita not see my 5GHz network? Read More

    This usually only can happen with Apple routers. Please read the following information, which comes directly from Apple’s support website:

    Some third-party devices may not see 5GHz AirPort base station Wi-Fi networks

    Some third-party Wi-Fi devices may not see 5GHz Wi-Fi networks provided by AirPort base stations.

    In most countries and regions, the majority of 5GHz Wi-Fi channels, by government regulation, may only be used by devices that support a feature called Dynamic Frequency Selection (DFS), which allows Wi-Fi equipment to avoid interfering with radar installations. In order to have access to those channels, many regional editions of AirPort base stations support DFS. When configured to pick channels automatically, your AirPort base station may pick a channel that requires DFS support. Some third-party Wi-Fi devices don’t support DFS and are thus forbidden from using those channels. If your AirPort base station picks a channel that your third-party Wi-Fi device can’t use, your third-party Wi-Fi device won’t be able to see or connect to your AirPort base station.

    To enable your third-party Wi-Fi device to see your AirPort base station’s 5GHz Wi-Fi network, set your base station’s 5GHz channel to a channel that your third-party Wi-Fi device supports:

    1. Open AirPort Utility, located in Applications > Utilities
    2. Select the base station you want to set up, and then click Edit.
    3. Click Wireless, and then click Wireless Options.
    4. Note the 5GHz channel that your AirPort base station is using and choose a different channel from the Channel pop-up menu for the 5 GHz channel. The channels shown in the pop-up menu are non-DFS channels and are more likely to be supported by the widest variety of third-party Wi-Fi devices.

    Important: When you set your AirPort base station 5GHz channel manually, you may encounter interference. If this happens, you will need to try different channels until you find a clear one.

    If you change the channel of an AirPort base station, you don’t need to change the channel on computers connected to the wireless network.

     
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Nativ Wave: USB DAC & Headphone Amp

  • What audio input do you recommend? Read More

    To achieve the best sound quality we recommend to connect your digital audio source — such as the Nativ Vita or PC/Mac — via USB to Nativ Wave.

    Here is why:

    The fundamental problem with S/PDIF and AES is that they both “fold” digital audio data and clock signals into a single bit stream. The clock doesn’t have a cable of its own, and must be “extracted” from the incoming bits by logic in the receiving device. This process is typically performed by a circuit called PLL (phase locked loop) which adds a certain amount of jitter.

    Adaptive or isochronous USB makes the computer the bus master, which then controls the rate at which the data is sent to the “downstream” audio device. The audio device is slaved to the computer clock. This is actually worse than a connection via S/PDIF or AES.

    The Nativ Wave DAC — like most serious audiophile DACs — features an asynchronous USB mode. In this mode the DAC becomes the bus master, and no longer has to rely upon noisy clocks generated by the computer or its USB interface logic. To eliminate jitter the Nativ Wave DAC uses an ultra-low jitter master clock generator. The master clock oscillator is placed right next to the D/A conversion chips and directly provides them with the clock reference. This clock distribution concept guarantees the best possible jitter performance.

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  • Why are you using a Burr Brown DAC and not the ESS Sabre? Read More
    The ESS series is a fully integrated D/A solution with integrated processing. Many brands use them as they are much easier to implement compared to a design with separate components (such as DSP, FPGA and TI DACs). Although they deliver impressive specs they are not always very well perceived by the audiophile community. Some say they are very good at delivering impressive numbers, but not the best for reproducing music. In our humble opinion the TI Burr Brown DSD1792A DAC provides superior musicality to ESS based solutions.
     
    Another big plus is that the DSD1792A allows real DSD decoding, while the ESS converts DSD data into PCM. Using the DSD1792A gives us complete control over the data path and processing chain, and allows us to implement our proprietary algorithms in the DSP to deliver an amazing music experience.
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  • How do I connect Nativ Wave? Read More

    The Nativ Wave USB DAC and Headphone Amplifier has the following inputs and outputs:

    Nativ Wave USB DAC Connectivity

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  • What is the output power on the headphone amplifier? Read More

    The Nativ Wave USB DAC features an audiophile-grade headphone amplifier with 2 terminals:

    • 1x 6.35mm (1/4”), 2 Ohm
    • 1x balanced 4-pin female (XLR), 4 Ohm

    The output power (max) is rated at:

    • Unbalanced, 32-ohm load: 1,750mW
    • Balanced, 300-ohm load: 750mW
    • Balanced, 600-ohm load: 375mW

    The maximum output level for the 2 gain settings is:

    • High:
      4-pin XLR (balanced), 0dBFS: 15Vrms,
      RCA (unbalanced), 0dBFS: 7.5Vrms
    • Low:
      4-pin XLR (balanced), 0dBFS: 4Vrms,
      RCA (unbalanced), 0dBFS: 2Vrms
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  • Where is the headphone jack located on Nativ Wave? Read More

    The Nativ Wave USB DAC has 2 headphone connectors located on the left side (1x unbalanced 6.35mm, 2 Ohm + 1x balanced 4-pin female (XLR), 4 Ohm) . They are covered by a magnetic cover plate.

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Nativ Pulse: Linear Power Supply

  • Does Nativ Pulse also power Nativ Vita? Read More

    Yes, the Nativ Pulse delivers clean and stable power to both the Nativ Wave DAC and the Nativ Vita High-Res Music Player.

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  • How much power does the Nativ Pulse deliver? Read More

    The Nativ Pulse Linear Power Supply delivers the following 3 voltages:

    1. DC +12V (5A)
    2. DC +/-15V (0.5A)

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Nativ Disc: CD Ripper

  • What formats can CDs be ripped in? Read More

    The Nativ Disc CD Ripper imports your CDs to the Nativ Vita Music Server in lossless (WAV and FLAC) or lossy (MP3) quality. You can set the quality under SETTINGS > MUSIC LIBRARY > CD IMPORTING.Nativ Disc CD Ripper Audio Formats

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  • Can Nativ Disc also rip Audio DVDs or SACDs? Read More

    The Nativ Disc only imports Audio CDs to the Nativ Vita Music Server.

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  • Does Nativ Disc also play CDs? Read More

    Yes, we will be adding this feature in a software update soon. In the current version Nativ Disc only supports CD ripping.

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  • Can I use Nativ Disc with a PC or Mac? Read More

    Sorry, Nativ Disc only works with our Nativ Vita Music Server.

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  • Do I need a power supply for Nativ Disc? Read More

    Nativ Disc does not require a power supply as it is bus-powered. Simply connect it with the USB cable to the Nativ Vita Music Server and you are good to go.

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