Frequently Asked Questions.
A list of the most common questions we get asked.
All Nativ products
- Do your products support the voltage in my country? Read More
Yes, the standard power supply — which comes with the Nativ Vita Music Player and the Nativ Wave DAC — and the Nativ Pulse Linear Power Supply support voltages from 100 to 250V. All our power supplies furthermore come with the appropriate power cord for your specific country so you do not need an adapter.
The Nativ Disc CD Ripper is powered through the USB port and does not need a power supply.2
- Can I stack the Nativ products? Read More
Yes, if you buy several Nativ products you can choose to get a system-stand instead of the standard desk-stand. The system-stand allows you to stack the Nativ Wave DAC, Pulse Linear Power Supply and Disc CD Ripper to save space. At this time you cannot add the system-stand in the online store, but we contact all customers with multiple Nativ products automatically to ask them for their choice.3
- Do you ship internationally? Read More
Yes, we ship to over 220 countries. All our products come with the appropriate power supply and power cord for your specific country so you do not need an adapter.10
Nativ Vita: Network Music Player
- Why can I not connect to the Vita’s import folder with Windows 10? Read More
If you get an error message that you cannot connect to the import folder of the Nativ Vita via SMB please proceed as follows:
- Do you support any 3rd party Smartphone apps to control the Nativ Vita? Read More
Yes we do. We have designed the Digital Media Server (DMS) and Digital Media Renderer (DMR) of the Nativ Vita Music Player with an open architecture. Technically any UPnP Control app should be able to access the music on the internal hard drives, and play it through the audio outputs on the Vita. For now we have tested the following apps to work:
Note: To control the Nativ Vita with this apps please make sure it is on the HOME screen. Please also set the Nativ Vita as the Renderer in the apps (otherwise the audio will be output on your smartphone).0
- Why does my album artwork look fuzzy? Read More
This problem usually can only happen with network music libraries, i.e. if you stream music from a NAS or computer to the Nativ Vita (for local music libraries please see end of this article). The reason for this is that the software that is responsible for delivering the album artwork to the Nativ Vita either compresses the album artwork, or takes the embedded album artwork as default (even if a separate high-resolution album artwork is available in the album folder).
Here is how you can solve it:
Please make sure the UPnP software on your NAS or computer does not have settings enabled to use low-resolution album artwork.
If you have a SYNOLOGY NAS please apply the following steps:
Open Media Server Application and go to the BROWSING SETTINGS and …
a) disable the “Transmit low resolution images instead of original images” settingb) enable the „Display cover image for audio/video filesStep 2:
Go to the DMA COMPATIBILITY settings and click on the button „Device List”
Additionally, and this is important, please …
a) add the profile „Default: Profile with original cover“ for the listed Nativ Vita. Note: For artwork bigger than 4096 x 4096 please try the XBMC or WD LIVE profile.b) SAVE the profile
Note: Some of our users have recommended to install MinimServer on the Synology NAS for improved UPnP browsing and high-resolution artwork support. It is available as an option in the PACKAGE CENTER of your Synology NAS.
SMB is more tricky as it uses the embedded album artwork, which usually is lower quality. The only way to solve this is to make sure the embedded album artwork is in high-resolution, or to remove the embedded album artwork (in this case the Vita will revert to the album artwork that is stored separately in the folder).
Local music libraries
If this problem happens with music that is stored on the built-in hard drives of your Vita please ensure the artwork of the music meets the requirements for the high-resolution displays of the Vita. Please also change the brightness of the display one time (under Settings > Preferences > Display).
- Can I stream from Spotify & TIDAL directly to my SONOS system? Read More
Yes, that is possible. Here is how it works:
While you’re listening to music in Spotify on the Nativ Vita, select “DEVICES AVAILABLE” to connect to a Sonos room or room group.
Note: For the Sonos devices to show up in Spotify under “DEVICES AVAILABLE,” you will first need to link your Sonos products to your Sonos Account by opening the Sonos app on your Smartphone or computer and tapping on the More tab > Settings > My Sonos Account and following the on-screen prompts*.
How do I control Sonos from Spotify on Nativ Vita?
From Spotify’s Now Playing screen on the Nativ Vita, tap on “DEVICES AVAILABLE”:
Then select a Sonos speaker or group to play to and use Spotify as you normally would:
*I don’t see my Sonos speakers listed in Spotify on the Nativ Vita.
Your Sonos system and products will need to be linked to your Sonos Account. Once complete, the Sonos speakers will show up under “DEVICES AVAILABLE” in Spotify on the Nativ Vita.
To link your Sonos products to your Sonos Account:
Using the Sonos app for iOS or Android: From the More tab, tap Settings > My Sonos Account and follow the on-screen prompts.
Using the Sonos app on Mac or PC: Select Help > My Sonos Account and follow the on-screen prompts.
For more details please visit the SONOS support page.
How do I control Sonos from TIDAL on the Nativ Vita?
You can control Sonos directly from TIDAL on the Nativ Vita by tapping on the Cast icon on the Now Playing screen in TIDAL.
- Launch TIDAL on your Nativ Vita.
- Go to the Now Playing screen.
- Tap the Cast icon and select your Sonos speaker or group.
How can I group rooms using TIDAL?
You can create and edit groups directly in TIDAL by tapping Edit next to the Sonos room or group.
- Launch TIDAL on your Nativ Vita.
- Go to the Now Playing screen.
- Tap the Cast icon and tap Group next to the room or group you want to edit.
- Choose the rooms you want to group and tap Save.
What bitrate and format does TIDAL use for streaming?
TIDAL HiFi – Lossless FLAC 16bit/44.1kHz.
TIDAL Premium – AAC 320kbps
What is the recommended internet bandwidth to stream high definition audio on Sonos?
5 Mbs is the minimum broadband speed required to stream FLAC from TIDAL on Sonos. If streaming different FLAC music to multiple speakers, we recommend a higher broadband speed. This requirement can vary based on your internet usage (large file downloads, gaming, video streaming, etc.)
- 5.0 Megabits per second – 1 FLAC stream
- 7.5 Megabits per second – 2 FLAC streams
- 10 Megabits per second – 3 or more FLAC streams
Are there any streaming limitations?
Yes, you can only stream to one Sonos household at a time, but to as many players or grouped players as you wish.
- If you change your password on TIDAL this will not terminate playback functionality on the Sonos System at this time.
- Streaming to more than one Sonos household will cause an error message that the connection to the service has been lost, instead of advising that the stream limit has been exceeded.
- If a blank playlist is created on TIDAL it will also appear as a blank playlist on Sonos.
- When searching TIDAL content from your Sonos Controller, results may not appear unless the entire word or artist name is typed in. Partial search is ineffective at this time.
For more details please visit the SONOS support page.1
- Why does music in my network library in AAC format not show up on the Vita? Read More
Please check if you are using MinimServer or AssetUPnP to stream music to the Vita. Both software packages do not support sharing of music in AAC format under the UPnP standard.1
Nativ Wave: USB DAC & Headphone Amp
- Do the volume control & gain settings work for both audio & headphone outputs? Read More
The volume control on the Nativ Wave DAC & Headphone Amplifier works for both the analog outputs and the headphone output. The gain settings are for the analog outputs only.0
- What audio input do you recommend? Read More
To achieve the best sound quality we recommend to connect your digital audio source — such as the Nativ Vita or PC/Mac — via USB to Nativ Wave.
Here is why:
The fundamental problem with S/PDIF and AES is that they both “fold” digital audio data and clock signals into a single bit stream. The clock doesn’t have a cable of its own, and must be “extracted” from the incoming bits by logic in the receiving device. This process is typically performed by a circuit called PLL (phase locked loop) which adds a certain amount of jitter.
Adaptive or isochronous USB makes the computer the bus master, which then controls the rate at which the data is sent to the “downstream” audio device. The audio device is slaved to the computer clock. This is actually worse than a connection via S/PDIF or AES.5
The Nativ Wave DAC — like most serious audiophile DACs — features an asynchronous USB mode. In this mode the DAC becomes the bus master, and no longer has to rely upon noisy clocks generated by the computer or its USB interface logic. To eliminate jitter the Nativ Wave DAC uses an ultra-low jitter master clock generator. The master clock oscillator is placed right next to the D/A conversion chips and directly provides them with the clock reference. This clock distribution concept guarantees the best possible jitter performance.
- Why are you using a Burr Brown DAC and not the ESS Sabre? Read More
The ESS series is a fully integrated D/A solution with integrated processing. Many brands use them as they are much easier to implement compared to a design with separate components (such as DSP, FPGA and TI DACs). Although they deliver impressive specs they are not always very well perceived by the audiophile community. Some say they are very good at delivering impressive numbers, but not the best for reproducing music. In our humble opinion the TI Burr Brown DSD1792A DAC provides superior musicality to ESS based solutions.Another big plus is that the DSD1792A allows real DSD decoding, while the ESS converts DSD data into PCM. Using the DSD1792A gives us complete control over the data path and processing chain, and allows us to implement our proprietary algorithms in the DSP to deliver an amazing music experience.5
- How do I connect Nativ Wave? Read More
The Nativ Wave USB DAC and Headphone Amplifier has the following inputs and outputs:
- What is the output power on the headphone amplifier? Read More
The Nativ Wave USB DAC features an audiophile-grade headphone amplifier with 2 terminals:
- 1x 6.35mm (1/4”), 2 Ohm
- 1x balanced 4-pin female (XLR), 4 Ohm
The output power (max) is rated at:
- Unbalanced, 32-ohm load: 1,750mW
- Balanced, 300-ohm load: 750mW
- Balanced, 600-ohm load: 375mW
The maximum output level for the 2 gain settings is:
4-pin XLR (balanced), 0dBFS: 15Vrms,
RCA (unbalanced), 0dBFS: 7.5Vrms
4-pin XLR (balanced), 0dBFS: 4Vrms,
RCA (unbalanced), 0dBFS: 2Vrms
Nativ Pulse: Linear Power Supply
- Does Nativ Pulse also power Nativ Vita? Read More
Yes, the Nativ Pulse delivers clean and stable power to both the Nativ Wave DAC and the Nativ Vita High-Res Music Player.2
- How much power does the Nativ Pulse deliver? Read More
The Nativ Pulse Linear Power Supply delivers the following 3 voltages:
1. DC +12V (5A)1
2. DC +/-15V (0.5A)
Nativ Disc: CD Ripper
- Why do my CDs not rip or show up on the Nativ Vita? Read More
If the CDs you rip just take a very short time to be imported and you get a confirmation message on the Nativ Vita’s LCD that “0 of X tracks have been ripped successfully” the problem is likely linked to an improper connection between the Nativ Vita Music Player and the Nativ Disc CD Ripper.Please confirm the following:1) The USB cable that came with the Nativ Disc is connected to …a) the USB port (Type A) next to the Ethernet port on the Nativ Vita.b) to the USB port (Type B) on the Nativ Disc (Type B is the squarish looking USB port).2) The Power supply for the Nativ Disc is connected to the USB port (Type A) on the Nativ Disc.Note: Without stating the obvious please also make sure your Nativ Vita has a built-in hard disk drive. This is required for ripping CDs to the Vita.2
- How do I eject a CD if it is stuck? Read More
Please go to Settings > Music Library > CD Importing and tap on the EJECT button.
In the rare case that the Vita crashes when trying to eject the CD please try the following:1) Unplug the Nativ Disc from the Nativ Vita2) Boot up the Vita3) Go to Settings > Music library > CD importing4) Plug in the Nativ Disc and immediately and repeatedly press the EJECT button in the settings page.
This problem can happen if the connection between the Nativ Vita and the Nativ Disc is not correct. Here is how the two devices should be connected:
1) The USB cable that came with the Nativ Disc is connected to …
a) the USB port (Type A) next to the Ethernet port on the Nativ Vita.1
b) to the USB port (Type B) on the Nativ Disc (Type B is the squarish looking USB port).
2) The Power supply for the Nativ Disc is connected to the USB port (Type A) on the Nativ Disc.
- What formats can CDs be ripped in? Read More
The Nativ Disc CD Ripper imports your CDs to the Nativ Vita Music Server in lossless (WAV and FLAC) or lossy (MP3) quality. You can set the quality under SETTINGS > MUSIC LIBRARY > CD IMPORTING.3
- Can Nativ Disc also rip Audio DVDs or SACDs? Read More
The Nativ Disc only imports Audio CDs to the Nativ Vita Music Server.4
- Does Nativ Disc also play CDs? Read More
Yes, we will be adding this feature in a software update soon. In the current version Nativ Disc only supports CD ripping.10