Frequently Asked Questions.

A list of the most common questions we get asked.

All Nativ products

  • Do your products support the voltage in my country? Read More

    Yes, the standard power supply — which comes with the Nativ Vita Music Player and the Nativ Wave DAC — and the Nativ Pulse Linear Power Supply support voltages from 100 to 250V. All our power supplies furthermore come with the appropriate power cord for your specific country so you do not need an adapter.

    The Nativ Disc CD Ripper is powered through the USB port and does not need a power supply.

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  • Can I stack the Nativ products? Read More

    Yes, if you buy several Nativ products you can choose to get a system-stand instead of the standard desk-stand. The system-stand allows you to stack the Nativ Wave DAC, Pulse Linear Power Supply and Disc CD Ripper to save space. Nativ-High-Res-Music-System-1aAt this time you cannot add the system-stand in the online store, but we contact all customers with multiple Nativ products automatically to ask them for their choice.

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  • Do you ship internationally? Read More

    Yes, we ship to over 220 countries. All our products come with the appropriate power supply and power cord for your specific country so you do not need an adapter.

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Nativ Vita: Network Music Player

  • Which streaming services are supported on the Nativ Vita? Read More

    We are adding new streaming services to the Vita frequently. Here is the list of all the services we currently support:

    • Amazon Music
    • Apple Music
    • Audible
    • Bandcamp
    • Calm Radio
    • Google Play Music
    • Jango Radio
    • Juke Musik
    • KKBox
    • Mixcloud
    • Moov
    • Napster
    • Pandora
    • Podcast Player
    • QQ Music
    • Qobuz
    • Radio Paradise
    • RadioTunes
    • SiriusXM
    • Slacker Radio
    • SoundCloud
    • Spotify
    • Stitcher
    • Tidal
    • TuneIn
    • YouTube
    • YouTube Music

    Cannot find your favorite music service? Send us an email and we will look into it right away.

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  • Why can I not wake the Vita from the Smartphone apps? Read More

    This usually only happens in rare instances and we recommend to allocate a fixed IP address for the Vita in this case (as opposed to using DHCP).

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  • Why does the Vita not show up in the Nativ Smartphone App? Read More
    If the Vita does not show up in the startup screen of the Nativ Smartphone app please try the following:
     
    1. On the Vita please go to Settings > Connectivity > Network and change the Network Name of the Vita. Once the name has been changed please wait until the Vita boots up again.

    2. On your Smartphone please “kill” (close) the Nativ app and then open it again to see if the Vita is now recognized with the new name. Please ensure that your phone and the Vita are in the same network.
     
    If this does not help please make sure that your router does not block port 1900 (e.g. via firewall) and that the ports  50000 to 50100 are open.
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  • Can I stream from music services like Spotify or TIDAL from my phone directly to the Nativ Vita? Read More

    Yes, this is possible as the Vita supports both Spotify Connect and Google Cast. Here is how it works:

    1. Spotify (using Spotify Connect)

    Simply start the Spotify app on your Nativ Vita and your smartphone. Make sure both devices are logged into the same Spotify account. Then proceed as follows:

    1. Start playing your music on your smartphone and tap on the “Devices Available” in the the lower part of the screen. 
      Spotify to Nativ Vita
      The “Devices Available” option can also be accessed via the NOW PLAYING screen:
      Spotify to Nativ Vita
    2. In the “Devices Available” screen please choose “NATIV-MX6Q”
      Spotify to Nativ Vita

    3. Tap on “CLOSE” and the music will now play through your Nativ Vita Music Player. 

    For more details please visit the Spotify support page.

     

    2. TIDAL and others* (using Google Cast)

    How do I control the Nativ Vita from TIDAL on my Smartphone?
    You can control the Nativ Vita directly from TIDAL on your Smartphone by tapping on the Cast icon on the Now Playing screen in TIDAL.

    1. Launch TIDAL on your Smartphone.
    2. Go to the Now Playing screen.
    3. Tap the Cast icon and select your Nativ Vita.

    What bitrate and format does TIDAL use for streaming?
    TIDAL HiFi – Lossless FLAC 16bit/44.1kHz.
    TIDAL Premium – AAC 320kbps

    What is the recommended internet bandwidth to stream high definition audio to a Nativ Vita?
    5 Mbs is the minimum broadband speed required to stream FLAC from TIDAL to a Nativ Vita. If streaming different FLAC music to multiple speakers, we recommend a higher broadband speed. This requirement can vary based on your internet usage (large file downloads, gaming, video streaming, etc.)

    • 5.0 Megabits per second – 1 FLAC stream
    • 7.5 Megabits per second – 2 FLAC streams
    • 10 Megabits per second – 3 or more FLAC streams

     

    *Other music services with Google Cast support: Pandora Music, TuneIn, Soundcloud, Qobuz and Slacker Radio also support Google Cast and can stream directly to the Vita. The process is identical to TIDAL (see above).

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  • Why can I not connect to the Vita’s import folder with Windows 10? Read More

    If you get an error message that you cannot connect to the import folder of the Nativ Vita via SMB please proceed as follows:

    1. Begin by opening the Control Panel, you can do this by typing “Control Panel” in the Cortana search bar or by right-clicking the Start logo and then choose Control Panel

     
    2. In Control Panel click on Programs
    3. Within programs click on Programs and Features
    4. In the left pane you will now see the button Turn Windows Features on or off, click on that.
     
    5. A UAC (User Account Control) message might appear, click on Yes or fill in an Administrator password.
     
    You can now turn on and off certain features: Activate the checkbox “SMB 1.0/CIFS File Sharing Support” and click on OK.
     
    Now you can access the import folder of the Nativ Vita.
     
     
     
    ______
     
    If this does not resolve the issue please do the following:
     
    Go to Computer configuration\administrative templates\network\Lanman Workstation
     
    and “Enable insecure guest logons”

     

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Nativ Wave: USB DAC & Headphone Amp

  • Do the volume control & gain settings work for both audio & headphone outputs? Read More

    The volume control on the Nativ Wave DAC & Headphone Amplifier works for both the analog outputs and the headphone output. The gain settings are for the analog outputs only.

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  • What audio input do you recommend? Read More

    To achieve the best sound quality we recommend to connect your digital audio source — such as the Nativ Vita or PC/Mac — via USB to Nativ Wave.

    Here is why:

    The fundamental problem with S/PDIF and AES is that they both “fold” digital audio data and clock signals into a single bit stream. The clock doesn’t have a cable of its own, and must be “extracted” from the incoming bits by logic in the receiving device. This process is typically performed by a circuit called PLL (phase locked loop) which adds a certain amount of jitter.

    Adaptive or isochronous USB makes the computer the bus master, which then controls the rate at which the data is sent to the “downstream” audio device. The audio device is slaved to the computer clock. This is actually worse than a connection via S/PDIF or AES.

    The Nativ Wave DAC — like most serious audiophile DACs — features an asynchronous USB mode. In this mode the DAC becomes the bus master, and no longer has to rely upon noisy clocks generated by the computer or its USB interface logic. To eliminate jitter the Nativ Wave DAC uses an ultra-low jitter master clock generator. The master clock oscillator is placed right next to the D/A conversion chips and directly provides them with the clock reference. This clock distribution concept guarantees the best possible jitter performance.

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  • Why are you using a Burr Brown DAC and not the ESS Sabre? Read More
    The ESS series is a fully integrated D/A solution with integrated processing. Many brands use them as they are much easier to implement compared to a design with separate components (such as DSP, FPGA and TI DACs). Although they deliver impressive specs they are not always very well perceived by the audiophile community. Some say they are very good at delivering impressive numbers, but not the best for reproducing music. In our humble opinion the TI Burr Brown DSD1792A DAC provides superior musicality to ESS based solutions.
     
    Another big plus is that the DSD1792A allows real DSD decoding, while the ESS converts DSD data into PCM. Using the DSD1792A gives us complete control over the data path and processing chain, and allows us to implement our proprietary algorithms in the DSP to deliver an amazing music experience.
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  • How do I connect Nativ Wave? Read More

    The Nativ Wave USB DAC and Headphone Amplifier has the following inputs and outputs:

    Nativ Wave USB DAC Connectivity

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  • What is the output power on the headphone amplifier? Read More

    The Nativ Wave USB DAC features an audiophile-grade headphone amplifier with 2 terminals:

    • 1x 6.35mm (1/4”), 2 Ohm
    • 1x balanced 4-pin female (XLR), 4 Ohm

    The output power (max) is rated at:

    • Unbalanced, 32-ohm load: 1,750mW
    • Balanced, 300-ohm load: 750mW
    • Balanced, 600-ohm load: 375mW

    The maximum output level for the 2 gain settings is:

    • High:
      4-pin XLR (balanced), 0dBFS: 15Vrms,
      RCA (unbalanced), 0dBFS: 7.5Vrms
    • Low:
      4-pin XLR (balanced), 0dBFS: 4Vrms,
      RCA (unbalanced), 0dBFS: 2Vrms
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Nativ Pulse: Linear Power Supply

  • Does Nativ Pulse also power Nativ Vita? Read More

    Yes, the Nativ Pulse delivers clean and stable power to both the Nativ Wave DAC and the Nativ Vita High-Res Music Player.

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  • How much power does the Nativ Pulse deliver? Read More

    The Nativ Pulse Linear Power Supply delivers the following 3 voltages:

    1. DC +12V (5A)
    2. DC +/-15V (0.5A)

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Nativ Disc: CD Ripper

  • Why do my CDs not rip or show up on the Nativ Vita? Read More

    If the CDs you rip just take a very short time to be imported and you get a confirmation message on the Nativ Vita’s LCD that “0 of X tracks have been ripped successfully” the problem is likely linked to an improper connection between the Nativ Vita Music Player and the Nativ Disc CD Ripper.

    Please confirm the following:
     
    1) The USB cable that came with the Nativ Disc is connected to …
    a) the USB port (Type A) next to the Ethernet port on the Nativ Vita.
    b) to the USB port (Type B) on the Nativ Disc (Type B is the squarish looking USB port).
     
    2) The Power supply for the Nativ Disc is connected to the USB port (Type A) on the Nativ Disc.
     
    Note: Without stating the obvious please also make sure your Nativ Vita has a built-in hard disk drive. This is required for ripping CDs to the Vita.
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  • How do I eject a CD if it is stuck? Read More

    Please go to Settings > Music Library > CD Importing and tap on the EJECT button.

    In the rare case that the Vita crashes when trying to eject the CD please try the following:

    1) Unplug the Nativ Disc from the Nativ Vita
    2) Boot up the Vita
    3) Go to Settings > Music library > CD importing
    4) Plug in the Nativ Disc and immediately and repeatedly press the EJECT button in the settings page.

    This problem can happen if the connection between the Nativ Vita and the Nativ Disc is not correct. Here is how the two devices should be connected: 

    1) The USB cable that came with the Nativ Disc is connected to …

    a) the USB port (Type A) next to the Ethernet port on the Nativ Vita.
    b) to the USB port (Type B) on the Nativ Disc (Type B is the squarish looking USB port).
     
    2) The Power supply for the Nativ Disc is connected to the USB port (Type A) on the Nativ Disc.

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  • What formats can CDs be ripped in? Read More

    The Nativ Disc CD Ripper imports your CDs to the Nativ Vita Music Server in lossless (WAV and FLAC) or lossy (MP3) quality. You can set the quality under SETTINGS > MUSIC LIBRARY > CD IMPORTING.Nativ Disc CD Ripper Audio Formats

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  • Can Nativ Disc also rip Audio DVDs or SACDs? Read More

    The Nativ Disc only imports Audio CDs to the Nativ Vita Music Server.

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  • Does Nativ Disc also play CDs? Read More

    Yes, we will be adding this feature in a software update soon. In the current version Nativ Disc only supports CD ripping.

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