Frequently Asked Questions.
A list of the most common questions we get asked.
All Nativ products
- Do your products support the voltage in my country? Read More
Yes, the standard power supply — which comes with the Nativ Vita Music Player and the Nativ Wave DAC — and the Nativ Pulse Linear Power Supply support voltages from 100 to 250V. All our power supplies furthermore come with the appropriate power cord for your specific country so you do not need an adapter.
The Nativ Disc CD Ripper is powered through the USB port and does not need a power supply.5
- Can I stack the Nativ products? Read More
Yes, if you buy several Nativ products you can choose to get a system-stand instead of the standard desk-stand. The system-stand allows you to stack the Nativ Wave DAC, Pulse Linear Power Supply and Disc CD Ripper to save space. At this time you cannot add the system-stand in the online store, but we contact all customers with multiple Nativ products automatically to ask them for their choice.5
- Do you ship internationally? Read More
Yes, we ship to over 220 countries. All our products come with the appropriate power supply and power cord for your specific country so you do not need an adapter.13
Nativ Vita: Network Music Player
- Why does my Vita not download any music service? Read More
Please check which software version is installed on your Vita. You can find this under Settings > System > Software. If it is 1.4.0 please update to 1.5.0 and this will resolve the issue. As this software requires a firmware update it can only be installed via USB. You can download the software here: https://www.nativsound.com/en/software/software-release-15
- Why does some music not show up after import to the Vita? Read More
If you have copied music to the internal hard drives of the Vita please wait a certain time for the Vita to finish indexing the music into the local database. This usually takes about the same time as the copy process (e.g. if it took 1 hour to copy the music to the Vita it will take about another hour to index it).
If the music still does not show up then please initiate a manual synchronization in the settings. If the synchronization does not help, please do a rebuild.
P.S. If you are using MP3TAG to edit the metadata of your music please be aware of the following setting:
Before you add new tags for display and editing to the main window, open the MP3Tag Options menu and select “Tags”. Please set the read, write and remove properties according to your preference. This is important as MP3Tag allows you to write different frame structures (e.g. IDv2.3 and APE) into one audio file. We recommend to use only one frame structure to avoid issues.4
- Which streaming services are supported on the Nativ Vita? Read More
We are adding new streaming services to the Vita frequently. Here is the list of all the services we currently support:
- Amazon Music
- Apple Music
- Calm Radio
- Google Play Music
- Jango Radio
- Juke Musik
- Podcast Player
- QQ Music
- Radio Paradise
- Slacker Radio
- YouTube Music
Cannot find your favorite music service? Send us an email and we will look into it right away.3
- Why can I not wake the Vita from the Smartphone apps? Read More
This usually only happens in rare instances and we recommend to allocate a fixed IP address for the Vita in this case (as opposed to using DHCP).4
- Why does the Vita not show up in the Nativ Smartphone App? Read More
If the Vita does not show up in the startup screen of the Nativ Smartphone app please try the following:1. On the Vita please go to Settings > Connectivity > Network and change the Network Name of the Vita. Once the name has been changed please wait until the Vita boots up again.
2. On your Smartphone please “kill” (close) the Nativ app and then open it again to see if the Vita is now recognized with the new name. Please ensure that your phone and the Vita are in the same network.If this does not help please make sure that your router does not block port 1900 (e.g. via firewall) and that the ports 50000 to 50100 are open.3
Nativ Wave: USB DAC & Headphone Amp
- Do the volume control & gain settings work for both audio & headphone outputs? Read More
The volume control on the Nativ Wave DAC & Headphone Amplifier works for both the analog outputs and the headphone output. The gain settings are for the analog outputs only.1
- What audio input do you recommend? Read More
To achieve the best sound quality we recommend to connect your digital audio source — such as the Nativ Vita or PC/Mac — via USB to Nativ Wave.
Here is why:
The fundamental problem with S/PDIF and AES is that they both “fold” digital audio data and clock signals into a single bit stream. The clock doesn’t have a cable of its own, and must be “extracted” from the incoming bits by logic in the receiving device. This process is typically performed by a circuit called PLL (phase locked loop) which adds a certain amount of jitter.
Adaptive or isochronous USB makes the computer the bus master, which then controls the rate at which the data is sent to the “downstream” audio device. The audio device is slaved to the computer clock. This is actually worse than a connection via S/PDIF or AES.6
The Nativ Wave DAC — like most serious audiophile DACs — features an asynchronous USB mode. In this mode the DAC becomes the bus master, and no longer has to rely upon noisy clocks generated by the computer or its USB interface logic. To eliminate jitter the Nativ Wave DAC uses an ultra-low jitter master clock generator. The master clock oscillator is placed right next to the D/A conversion chips and directly provides them with the clock reference. This clock distribution concept guarantees the best possible jitter performance.
- Why are you using a Burr Brown DAC and not the ESS Sabre? Read More
The ESS series is a fully integrated D/A solution with integrated processing. Many brands use them as they are much easier to implement compared to a design with separate components (such as DSP, FPGA and TI DACs). Although they deliver impressive specs they are not always very well perceived by the audiophile community. Some say they are very good at delivering impressive numbers, but not the best for reproducing music. In our humble opinion the TI Burr Brown DSD1792A DAC provides superior musicality to ESS based solutions.Another big plus is that the DSD1792A allows real DSD decoding, while the ESS converts DSD data into PCM. Using the DSD1792A gives us complete control over the data path and processing chain, and allows us to implement our proprietary algorithms in the DSP to deliver an amazing music experience.8
- How do I connect Nativ Wave? Read More
The Nativ Wave USB DAC and Headphone Amplifier has the following inputs and outputs:
- What is the output power on the headphone amplifier? Read More
The Nativ Wave USB DAC features an audiophile-grade headphone amplifier with 2 terminals:
- 1x 6.35mm (1/4”), 2 Ohm
- 1x balanced 4-pin female (XLR), 4 Ohm
The output power (max) is rated at:
- Unbalanced, 32-ohm load: 1,750mW
- Balanced, 300-ohm load: 750mW
- Balanced, 600-ohm load: 375mW
The maximum output level for the 2 gain settings is:
4-pin XLR (balanced), 0dBFS: 15Vrms,
RCA (unbalanced), 0dBFS: 7.5Vrms
4-pin XLR (balanced), 0dBFS: 4Vrms,
RCA (unbalanced), 0dBFS: 2Vrms
Nativ Pulse: Linear Power Supply
- Does Nativ Pulse also power Nativ Vita? Read More
Yes, the Nativ Pulse delivers clean and stable power to both the Nativ Wave DAC and the Nativ Vita High-Res Music Player.6
- How much power does the Nativ Pulse deliver? Read More
The Nativ Pulse Linear Power Supply delivers the following 3 voltages:
1. DC +12V (5A)3
2. DC +/-15V (0.5A)
Nativ Disc: CD Ripper
- Why do my CDs not rip or show up on the Nativ Vita? Read More
If the CDs you rip just take a very short time to be imported and you get a confirmation message on the Nativ Vita’s LCD that “0 of X tracks have been ripped successfully” the problem is likely linked to an improper connection between the Nativ Vita Music Player and the Nativ Disc CD Ripper.Please confirm the following:1) The USB cable that came with the Nativ Disc is connected to …a) the USB port (Type A) next to the Ethernet port on the Nativ Vita.b) to the USB port (Type B) on the Nativ Disc (Type B is the squarish looking USB port).2) The Power supply for the Nativ Disc is connected to the USB port (Type A) on the Nativ Disc.Note: Without stating the obvious please also make sure your Nativ Vita has a built-in hard disk drive. This is required for ripping CDs to the Vita.7
- How do I eject a CD if it is stuck? Read More
Please go to Settings > Music Library > CD Importing and tap on the EJECT button.
In the rare case that the Vita crashes when trying to eject the CD please try the following:1) Unplug the Nativ Disc from the Nativ Vita2) Boot up the Vita3) Go to Settings > Music library > CD importing4) Plug in the Nativ Disc and immediately and repeatedly press the EJECT button in the settings page.
This problem can happen if the connection between the Nativ Vita and the Nativ Disc is not correct. Here is how the two devices should be connected:
1) The USB cable that came with the Nativ Disc is connected to …
a) the USB port (Type A) next to the Ethernet port on the Nativ Vita.3
b) to the USB port (Type B) on the Nativ Disc (Type B is the squarish looking USB port).
2) The Power supply for the Nativ Disc is connected to the USB port (Type A) on the Nativ Disc.
- What formats can CDs be ripped in? Read More
The Nativ Disc CD Ripper imports your CDs to the Nativ Vita Music Server in lossless (WAV and FLAC) or lossy (MP3) quality. You can set the quality under SETTINGS > MUSIC LIBRARY > CD IMPORTING.4
- Can Nativ Disc also rip Audio DVDs or SACDs? Read More
The Nativ Disc only imports Audio CDs to the Nativ Vita Music Server.6
- Does Nativ Disc also play CDs? Read More
Yes, we will be adding this feature in a software update soon. In the current version Nativ Disc only supports CD ripping.15