Frequently Asked Questions.

A list of the most common questions we get asked.

All Nativ products

  • Do your products support the voltage in my country? Read More

    Yes, the standard power supply — which comes with the Nativ Vita Music Player and the Nativ Wave DAC — and the Nativ Pulse Linear Power Supply support voltages from 100 to 250V. All our power supplies furthermore come with the appropriate power cord for your specific country so you do not need an adapter.

    The Nativ Disc CD Ripper is powered through the USB port and does not need a power supply.

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  • Can I stack the Nativ products? Read More

    Yes, if you buy several Nativ products you can choose to get a system-stand instead of the standard desk-stand. The system-stand allows you to stack the Nativ Wave DAC, Pulse Linear Power Supply and Disc CD Ripper to save space. Nativ-High-Res-Music-System-1aAt this time you cannot add the system-stand in the online store, but we contact all customers with multiple Nativ products automatically to ask them for their choice.

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  • Do you ship internationally? Read More

    Yes, we ship to over 220 countries. All our products come with the appropriate power supply and power cord for your specific country so you do not need an adapter.

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Nativ Vita: Network Music Player

  • I cannot access the Vita’s music import folder, why? Read More

    This can have several reasons:

    1. Please verify that the IP address of the Nativ Vita that you enter into the CONNECT TO SERVER window (Mac) or EXPLORER window (Windows) is correct. It must be preceded by a “smb://” (on a Mac) and by “\\” (on a Windows PC):

    IP address entry in File Explorer (Windows):

     

    IP address entry in CONNECT TO SERVER window (Mac): IP address entry on a Mac

    Note: You can find the IP address of your Nativ Vita by going to SETTINGS > CONNECTIVITY  > NETWORK. It is the number listed as “IP address” under “1. Connection Status”.

    2. Make sure that the Nativ Vita and your computer are in the same network. The IP address of your computer and your Nativ Vita must be identical for the first 3 number groups. Only the last number must be different.

    3. Please confirm that your Nativ Vita has a built-in hard disk drive. You can check this under SETTINGS > SYSTEM > STORAGE.  

    If all this is correct and you still cannot access the music import (Samba) folder of the Nativ Vita please do the following:

    On a Mac:

    1. Open the “Terminal” program under Applications > Utilities.

    2. In the Terminal window please enter “ping x.x.x.x” , where “x.x.x.x” is the IP address of your Nativ Vita. 

    If the connection is OK the result should look something like this:

    ping 10.1.0.74

    PING 10.1.0.74 (10.1.0.74): 102 data bytes

    72 bytes from 10.1.0.74: icmp_seq=0 ttl=128 time=0.850 ms

    72 bytes from 10.1.0.74: icmp_seq=1 ttl=128 time=1.074 ms

    72 bytes from 10.1.0.74: icmp_seq=2 ttl=128 time=0.913 ms

    If the ping command fails and tells you it receives “0 bytes” please check the network connection of your Nativ Vita and your Mac again. If the connection is OK, but you still cannot connect to the Nativ Vita please make sure to temporarily disable any firewall or virus programs. Please also refer to Apple’s support pages here and here for additional help.

    On a PC:

    1. Click on the START button and select RUN (You can find instructions on how to run CMD on Windows 10 here.).

    2. Type “cmd” into the pop-up window and OK. This will open CMD.

    3. In the window that opens please type “ping x.x.x.x” , where “x.x.x.x” is the IP address of your Nativ Vita. If the connection is OK the result under the PING STATISTICS should say e.g. “Packets: Sent = 5, Received = 5, Lost = 0 (0% Loss)”

    4. If the ping command fails and tells you it receives “0 bytes” please check the network connection of your Nativ Vita and your PC again. If the connection is OK, but you still cannot connect to the Nativ Vita please make sure to temporarily disable any firewall or virus programs. Please also refer to Microsoft’s support page for Windows XP.  


    Additional instructions on how to transfer music to the internal hard disk drives can be found in our online user guide.


    Still have a problem? Please email our support team and include the following information:

    1. Your Operation System (e.g. Windows 10)
    2. The result you get when you PING the Nativ Vita (please send a screenshot)
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  • Why does my Vita not install the update from the USB stick? Read More
    If the Vita is stuck on the “5% – Looking for Software Update …” screen during the update it means it cannot find the software file on the USB stick. This can have one of the following reasons:
     
    • The USB stick is in the wrong USB port. Please make sure to plug it into the USB AUDIO port (the one next to the optical audio output).
    • The USB stick was not formatted correctly. Please make sure it is formatted in FAT32.
    • The software update file on the USB stick is not named correctly. Please make sure it is called “Update.img” (case sensitive). On a Windows PC the files should be named “Update” only.
    • The software update file is corrupted. Please download it again at https://www.nativsound.com/updates/Update.img. After the download please make sure to copy it straight to the USB stick and do not double-click on it.
     
    After you have verified that all of the above is correct please plug the USB stick again into your Vita and to SETTINGS > SYSTEM > SOFTWARE and tap on the INSTALL button.
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  • Why does my Nativ Vita not show up as a Zone in Roon? Read More

    The Nativ Vita usually shows up in the ROON app as “NATIV-MX6Q” in the ZONES pop-up. To access the ZONES in ROON please tap on the icon in the lower right corner of the ROON app (next to the volume icon). If the icon says “System Output” it means the audio is output through the system that has your ROON core installed (usually your Mac or PC). Please select “NATIV-MX6Q” to output the audio through the Nativ Vita. If that option does not show up in the ZONES pop-up simply tap on the “Audio Setup” function and select (enable) the “Tablet” as the DEFAULT OUTPUT. 

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  • Why do I get an error code -36 or -38 when I copy music from my Mac to Vita? Read More

    This is a specific problem related to Max OS X, which can create hidden files that block the transfer of folders.

    To solve the “-36 error code” issue please proceed as follows:

    1. Open Disc Utility on your Mac and check if your hard disk drive (including file system and other parameters) is ok.
    2. Install the free app “Dr. Cleaner” from App Store on your Mac and clean up any “Junk files”.
    3. Open Terminal on your Mac and type “dot_clean” + the path of the music folder that you want to copy to Nativ Vita. Note: You can add the path by selecting the folder in the Finder and drag-and-drop it into the Terminal window. Please make sure to insert a blank space between the command “dot_clean” and the path of your folder. 

      Please also watch this video for additional instructions.

    After you have completed the clean up you should be able to copy the music folder to the Nativ Vita without any problems.

    To solve the “-38 error code” issue please watch the following video tutorial.

    P.S. If you continue to have issues please make sure to use Ethernet. This error can also be related to an unstable WiFi connection.

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  • How do I improve the caching speed of my music library? Read More

    First of all please make sure that you are using a UPnP software that provides indexing (Search) via UPnP. Here is a list of all software packages we currently support:

     Feature  Software
     DMS software that supports UPnP  
     Search
     Twonky Media Server
     MinimServer
     Logitech Media Server (LMS)
     TVersity Media Server
     Windows Media Center (WMC)
     DMS software that does not support 
     UPnP Search
     Asset UPnP
     Kodi (XBMC)
     Plex Media Server
     JRiver Media Center
     MediaMonkey
     Synology NAS Media Center Software

    Please also make sure to disable the indexing of photos and videos in the settings of the UPnP software. Nativ Vita’s caching process will otherwise parse all the photos and videos that are indexed by the UPnP software, even though they will not be displayed on the Nativ Vita. For more details please visit our user guide.

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Nativ Wave: USB DAC & Headphone Amp

  • What audio input do you recommend? Read More

    To achieve the best sound quality we recommend to connect your digital audio source — such as the Nativ Vita or PC/Mac — via USB to Nativ Wave.

    Here is why:

    The fundamental problem with S/PDIF and AES is that they both “fold” digital audio data and clock signals into a single bit stream. The clock doesn’t have a cable of its own, and must be “extracted” from the incoming bits by logic in the receiving device. This process is typically performed by a circuit called PLL (phase locked loop) which adds a certain amount of jitter.

    Adaptive or isochronous USB makes the computer the bus master, which then controls the rate at which the data is sent to the “downstream” audio device. The audio device is slaved to the computer clock. This is actually worse than a connection via S/PDIF or AES.

    The Nativ Wave DAC — like most serious audiophile DACs — features an asynchronous USB mode. In this mode the DAC becomes the bus master, and no longer has to rely upon noisy clocks generated by the computer or its USB interface logic. To eliminate jitter the Nativ Wave DAC uses an ultra-low jitter master clock generator. The master clock oscillator is placed right next to the D/A conversion chips and directly provides them with the clock reference. This clock distribution concept guarantees the best possible jitter performance.

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  • Why are you using a Burr Brown DAC and not the ESS Sabre? Read More
    The ESS series is a fully integrated D/A solution with integrated processing. Many brands use them as they are much easier to implement compared to a design with separate components (such as DSP, FPGA and TI DACs). Although they deliver impressive specs they are not always very well perceived by the audiophile community. Some say they are very good at delivering impressive numbers, but not the best for reproducing music. In our humble opinion the TI Burr Brown DSD1792A DAC provides superior musicality to ESS based solutions.
     
    Another big plus is that the DSD1792A allows real DSD decoding, while the ESS converts DSD data into PCM. Using the DSD1792A gives us complete control over the data path and processing chain, and allows us to implement our proprietary algorithms in the DSP to deliver an amazing music experience.
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  • How do I connect Nativ Wave? Read More

    The Nativ Wave USB DAC and Headphone Amplifier has the following inputs and outputs:

    Nativ Wave USB DAC Connectivity

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  • What is the output power on the headphone amplifier? Read More

    The Nativ Wave USB DAC features an audiophile-grade headphone amplifier with 2 terminals:

    • 1x 6.35mm (1/4”), 2 Ohm
    • 1x balanced 4-pin female (XLR), 4 Ohm

    The output power (max) is rated at:

    • Unbalanced, 32-ohm load: 1,750mW
    • Balanced, 300-ohm load: 750mW
    • Balanced, 600-ohm load: 375mW

    The maximum output level for the 2 gain settings is:

    • High:
      4-pin XLR (balanced), 0dBFS: 15Vrms,
      RCA (unbalanced), 0dBFS: 7.5Vrms
    • Low:
      4-pin XLR (balanced), 0dBFS: 4Vrms,
      RCA (unbalanced), 0dBFS: 2Vrms
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  • Where is the headphone jack located on Nativ Wave? Read More

    The Nativ Wave USB DAC has 2 headphone connectors located on the left side (1x unbalanced 6.35mm, 2 Ohm + 1x balanced 4-pin female (XLR), 4 Ohm) . They are covered by a magnetic cover plate.

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Nativ Pulse: Linear Power Supply

  • Does Nativ Pulse also power Nativ Vita? Read More

    Yes, the Nativ Pulse delivers clean and stable power to both the Nativ Wave DAC and the Nativ Vita High-Res Music Player.

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  • How much power does the Nativ Pulse deliver? Read More

    The Nativ Pulse Linear Power Supply delivers the following 3 voltages:

    1. DC +12V (5A)
    2. DC +/-15V (0.5A)

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Nativ Disc: CD Ripper

  • What formats can CDs be ripped in? Read More

    The Nativ Disc CD Ripper imports your CDs to the Nativ Vita Music Server in lossless (WAV and FLAC) or lossy (MP3) quality. You can set the quality under SETTINGS > MUSIC LIBRARY > CD IMPORTING.Nativ Disc CD Ripper Audio Formats

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  • Can Nativ Disc also rip Audio DVDs or SACDs? Read More

    The Nativ Disc only imports Audio CDs to the Nativ Vita Music Server.

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  • Does Nativ Disc also play CDs? Read More

    Yes, we will be adding this feature in a software update soon. In the current version Nativ Disc only supports CD ripping.

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  • Can I use Nativ Disc with a PC or Mac? Read More

    Sorry, Nativ Disc only works with our Nativ Vita Music Server.

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  • Do I need a power supply for Nativ Disc? Read More

    Nativ Disc does not require a power supply as it is bus-powered. Simply connect it with the USB cable to the Nativ Vita Music Server and you are good to go.

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