FAQs > Nativ Vita: Network Music Player

  • Which streaming services are supported on the Nativ Vita? Read More

    We are adding new streaming services to the Vita frequently. Here is the list of all the services we currently support:

    • Amazon Music
    • Apple Music
    • Audible
    • Bandcamp
    • Calm Radio
    • Google Play Music
    • Jango Radio
    • Juke Musik
    • KKBox
    • Mixcloud
    • Moov
    • Napster
    • Pandora
    • Podcast Player
    • QQ Music
    • Qobuz
    • Radio Paradise
    • RadioTunes
    • SiriusXM
    • Slacker Radio
    • SoundCloud
    • Spotify
    • Stitcher
    • Tidal
    • TuneIn
    • YouTube
    • YouTube Music

    Cannot find your favorite music service? Send us an email and we will look into it right away.

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  • Why can I not wake the Vita from the Smartphone apps? Read More

    This usually only happens in rare instances and we recommend to allocate a fixed IP address for the Vita in this case (as opposed to using DHCP).

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  • Why does the Vita not show up in the Nativ Smartphone App? Read More
    If the Vita does not show up in the startup screen of the Nativ Smartphone app please try the following:
     
    1. On the Vita please go to Settings > Connectivity > Network and change the Network Name of the Vita. Once the name has been changed please wait until the Vita boots up again.

    2. On your Smartphone please “kill” (close) the Nativ app and then open it again to see if the Vita is now recognized with the new name. Please ensure that your phone and the Vita are in the same network.
     
    If this does not help please make sure that your router does not block port 1900 (e.g. via firewall) and that the ports  50000 to 50100 are open.
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  • Can I stream from music services like Spotify or TIDAL from my phone directly to the Nativ Vita? Read More

    Yes, this is possible as the Vita supports both Spotify Connect and Google Cast. Here is how it works:

    1. Spotify (using Spotify Connect)

    Simply start the Spotify app on your Nativ Vita and your smartphone. Make sure both devices are logged into the same Spotify account. Then proceed as follows:

    1. Start playing your music on your smartphone and tap on the “Devices Available” in the the lower part of the screen. 
      Spotify to Nativ Vita
      The “Devices Available” option can also be accessed via the NOW PLAYING screen:
      Spotify to Nativ Vita
    2. In the “Devices Available” screen please choose “NATIV-MX6Q”
      Spotify to Nativ Vita

    3. Tap on “CLOSE” and the music will now play through your Nativ Vita Music Player. 

    For more details please visit the Spotify support page.

     

    2. TIDAL and others* (using Google Cast)

    How do I control the Nativ Vita from TIDAL on my Smartphone?
    You can control the Nativ Vita directly from TIDAL on your Smartphone by tapping on the Cast icon on the Now Playing screen in TIDAL.

    1. Launch TIDAL on your Smartphone.
    2. Go to the Now Playing screen.
    3. Tap the Cast icon and select your Nativ Vita.

    What bitrate and format does TIDAL use for streaming?
    TIDAL HiFi – Lossless FLAC 16bit/44.1kHz.
    TIDAL Premium – AAC 320kbps

    What is the recommended internet bandwidth to stream high definition audio to a Nativ Vita?
    5 Mbs is the minimum broadband speed required to stream FLAC from TIDAL to a Nativ Vita. If streaming different FLAC music to multiple speakers, we recommend a higher broadband speed. This requirement can vary based on your internet usage (large file downloads, gaming, video streaming, etc.)

    • 5.0 Megabits per second – 1 FLAC stream
    • 7.5 Megabits per second – 2 FLAC streams
    • 10 Megabits per second – 3 or more FLAC streams

     

    *Other music services with Google Cast support: Pandora Music, TuneIn, Soundcloud, Qobuz and Slacker Radio also support Google Cast and can stream directly to the Vita. The process is identical to TIDAL (see above).

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  • Why can I not connect to the Vita’s import folder with Windows 10? Read More

    If you get an error message that you cannot connect to the import folder of the Nativ Vita via SMB please proceed as follows:

    1. Begin by opening the Control Panel, you can do this by typing “Control Panel” in the Cortana search bar or by right-clicking the Start logo and then choose Control Panel

     
    2. In Control Panel click on Programs
    3. Within programs click on Programs and Features
    4. In the left pane you will now see the button Turn Windows Features on or off, click on that.
     
    5. A UAC (User Account Control) message might appear, click on Yes or fill in an Administrator password.
     
    You can now turn on and off certain features: Activate the checkbox “SMB 1.0/CIFS File Sharing Support” and click on OK.
     
    Now you can access the import folder of the Nativ Vita.
     
     
     
    ______
     
    If this does not resolve the issue please do the following:
     
    Go to Computer configuration\administrative templates\network\Lanman Workstation
     
    and “Enable insecure guest logons”

     

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  • Which Smartphone apps can be used to control the Nativ Vita? Read More

    You can either use the Nativ Android and iOS Smartphone apps, or selected apps from other companies. We have designed the Digital Media Server (DMS) and Digital Media Renderer (DMR) of the Nativ Vita Music Player with an open architecture. Technically any UPnP Control app should be able to access the music on the internal hard drives, and play it through the audio outputs on the Vita. For now we have tested the following apps to work:

    1. Android: BubbleUPnP
    2. iOS: 8Player and mconnect Player.

    Note: To control the Nativ Vita with these 3rd party apps please make sure it is on the HOME screen. Please also set the Nativ Vita as the Renderer in the apps (otherwise the audio will be output on your smartphone). 

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  • Why does my album artwork look fuzzy? Read More

    This problem usually can only happen with network music libraries, i.e. if you stream music from a NAS or computer to the Nativ Vita (for local music libraries please see end of this article). The reason for this is that the software that is responsible for delivering the album artwork to the Nativ Vita either compresses the album artwork, or takes the embedded album artwork as default (even if a separate high-resolution album artwork is available in the album folder).

    Here is how you can solve it:

    UPnP

    Please make sure the UPnP software on your NAS or computer does not have settings enabled to use low-resolution album artwork.

    If you have a SYNOLOGY NAS please apply the following steps:

    Step 1:

    Open Media Server Application and go to the BROWSING SETTINGS and …

    a) disable the “Transmit low resolution images instead of original images” setting

    b) enable the „Display cover image for audio/video filesSynology Browsing Settings
     
    Step 2:

    Go to the DMA COMPATIBILITY settings and click on the button „Device List”Synology Browsing Settings

    Step 3:

    Additionally, and this is important, please …

    a) add the profile „Default: Profile with original cover“ for the listed Nativ Vita. Note: For artwork bigger than 4096 x 4096 please try the XBMC or WD LIVE profile.

    b) SAVE the profileSynology DMA Settings

    Note: Some of our users have recommended to install MinimServer on the Synology NAS for improved UPnP browsing and high-resolution artwork support. It is available as an option in the PACKAGE CENTER of your Synology NAS.

     

    SMB

    SMB is more tricky as it uses the embedded album artwork, which usually is lower quality. The only way to solve this is to make sure the embedded album artwork is in high-resolution, or to remove the embedded album artwork (in this case the Vita will revert to the album artwork that is stored separately in the folder).

     

    Local music libraries 

    If this problem happens with music that is stored on the built-in hard drives of your Vita please ensure the artwork of the music meets the requirements for the high-resolution displays of the Vita. Please also change the brightness of the display one time (under Settings > Preferences > Display).

     

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  • Can I stream Spotify & TIDAL from my Vita directly to my SONOS system? Read More

    Yes, that is possible. Here is how it works:

    1. Spotify

    While you’re listening to music in Spotify on the Nativ Vita, select “DEVICES AVAILABLE” to connect to a Sonos room or room group. 

    Note: For the Sonos devices to show up in Spotify under “DEVICES AVAILABLE,” you will first need to link your Sonos products to your Sonos Account by opening the Sonos app on your Smartphone or computer and tapping on the More tab > Settings > My Sonos Account and following the on-screen prompts*.

    How do I control Sonos from Spotify on Nativ Vita?
    From Spotify’s Now Playing screen on the Nativ Vita, tap on “DEVICES AVAILABLE”:Spotify on the Nativ Vita

    Then select a Sonos speaker or group to play to and use Spotify as you normally would:

    Spotify on Nativ Vita

     

    *I don’t see my Sonos speakers listed in Spotify on the Nativ Vita.
    Your Sonos system and products will need to be linked to your Sonos Account. Once complete, the Sonos speakers will show up under “DEVICES AVAILABLE” in Spotify on the Nativ Vita.

    To link your Sonos products to your Sonos Account:

    Using the Sonos app for iOS or Android: From the More tab, tap Settings > My Sonos Account and follow the on-screen prompts.

    Using the Sonos app on Mac or PC: Select Help > My Sonos Account and follow the on-screen prompts.

    For more details please visit the SONOS support page.

     

    2. TIDAL

    How do I control Sonos from TIDAL on the Nativ Vita?
    You can control Sonos directly from TIDAL on the Nativ Vita by tapping on the Cast icon on the Now Playing screen in TIDAL.

    1. Launch TIDAL on your Nativ Vita.
    2. Go to the Now Playing screen.
    3. Tap the Cast icon and select your Sonos speaker or group.

    How can I group rooms using TIDAL?
    You can create and edit groups directly in TIDAL by tapping Edit next to the Sonos room or group.

    1. Launch TIDAL on your Nativ Vita.
    2. Go to the Now Playing screen.
    3. Tap the Cast icon and tap Group next to the room or group you want to edit.
    4. Choose the rooms you want to group and tap Save.

    What bitrate and format does TIDAL use for streaming?
    TIDAL HiFi – Lossless FLAC 16bit/44.1kHz.
    TIDAL Premium – AAC 320kbps

    What is the recommended internet bandwidth to stream high definition audio on Sonos?
    5 Mbs is the minimum broadband speed required to stream FLAC from TIDAL on Sonos. If streaming different FLAC music to multiple speakers, we recommend a higher broadband speed. This requirement can vary based on your internet usage (large file downloads, gaming, video streaming, etc.)

    • 5.0 Megabits per second – 1 FLAC stream
    • 7.5 Megabits per second – 2 FLAC streams
    • 10 Megabits per second – 3 or more FLAC streams

    Are there any streaming limitations?
    Yes, you can only stream to one Sonos household at a time, but to as many players or grouped players as you wish.

    Known Issues

    • If you change your password on TIDAL this will not terminate playback functionality on the Sonos System at this time.
    • Streaming to more than one Sonos household will cause an error message that the connection to the service has been lost, instead of advising that the stream limit has been exceeded.
    • If a blank playlist is created on TIDAL it will also appear as a blank playlist on Sonos.
    • When searching TIDAL content from your Sonos Controller, results may not appear unless the entire word or artist name is typed in. Partial search is ineffective at this time.

    For more details please visit the SONOS support page.

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  • Why does music in my network library in AAC format not show up on the Vita? Read More

    Please check if you are using MinimServer or AssetUPnP to stream music to the Vita. Both software packages do not support sharing of music in AAC format under the UPnP standard.

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  • How can I improve the stability of Bluetooth streaming from and to the Vita? Read More

    Streaming quality from a smartphone or to headphones and speakers via Bluetooth can be affected by many factors. Here are the most important ones:

    1. Interference

    There are a number of issues that can create audio stuttering, one of the most common ones is signal interference. Various devices can cause that interference, including cordless phones (operating at 2.4 GHz or 5 GHz), baby monitors, and microwave ovens, since many of these devices are operating in the same frequency range.

    Some methods to try to fix these problems include changing the channels on your wireless network. (Resetting it will often attempt to use the 2.4 and 5 GHz channels with the least interference.) To change the channel on your router, log into your router’s web interface in your web browser. Then, go to the Wi-Fi settings page, find the drop-down for “Wi-Fi Channel” and select a new channel. Also, consider minimizing the number of active Bluetooth devices you have connected.

    2. Smartphones

    Mobile devices most frequently experience stuttering, and a common fix is to find the “clear cache” section in the settings on your phone. Cache files can become corrupt over time due to things like subtle changes to your mobile device’s OS, which can prevent a successful Bluetooth connection. So when you remove these problem files by clearing the cache, the proper files are recreated, which allow you to connect your phone and car via Bluetooth.

     If you’re looking for resolution for a specific phone, a great place to look is in the online forums for the phone’s brand or the phone’s carrier. For example, take the problem some were experiencing with the Samsung Galaxy S8. You can also try researching the forums of specific carriers, such as this one from Verizon.

    If you want to solve an audio problem with Apple iPhones, try their forums for troubleshooting (such as this very long, 52-page forum for the iPhone 7).

    3. Headphones

    Some headphone makers have found that updating the firmware improves syncing and other problems a bit, but these aren’t always a panacea. Still, it’s worthwhile to look on the manufacturer’s website for troubleshooting guides as well as updates to firmware, and be sure you’ve loaded the latest version.

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  • Why does the caching of my network library via SMB not work? Read More

    If the Caching via SMB does not start please make sure of the following:

    • Please use the IP address of your Mac, PC or NAS when entering the path to your music folder (i.e. do not use the host name such as “\\DISKSTATION3\Music”. Instead write “\\10.0.1.76\Music”.)

    • Please make sure the folder with your music is shared and publicly available. On a Mac you will need to turn on the sharing under SYSTEM PREFERENCES > SHARING > FILE SHARING. Add the folder you want to share under SHARED FOLDERS and enable the SMB option (by clicking on the OPTIONS button). Also make sure you have set the access rights (under USERS) for EVERYONE to READ & WRITE. 

    Please refer to our user guide for more details.

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  • How do I update music services and ROON on my Vita? Read More

    To update your music services (e.g. Spotify) or ROON please do not update from inside the app itself, but proceed as follows:

    • To update ROON please go to MY MUSIC and keep the finger pressed on the SWITCH TO ROON button. Select UPDATE from the pop-up and the Vita will download the latest version.

    • To update music services please go to MUSIC SERVICES and tap on the “…” icon next to each music service. Select UPDATE from the pop-up.
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  • Why is my UPnP server not recognized on the Nativ Vita? Read More

    This can have the following reasons:

    • The Vita and your NAS/PC/Mac (which has the UPnP software installed) are not in the same network
    • The UPnP software you use is not sharing the music library publicly in the network (please make sure it shows up on other UPnP clients, e.g. using a UPnP app on your smartphone like Kodi or Plex).
    • We do not support your specific UPnP software. Please see our user guide for details. 
    • The Vita has some network stability issues and cannot see the UPnP library. In this case we recommend to temporarily try connect the Vita via Ethernet to see if this resolves the issue.
     
    To rule out the issues above you can also simply install MinimServer on your computer and see if this is recognized on the Vita. You can download it here: http://minimserver.com/downloads/
     
    MinimServer is a free software and very easy to install. To share some music via UPnP through MinimServer you simply drag your music folder into the “contentDIR” row:
    MinimServer
     
    We recommend only to add a small library first so you can cache it quickly. The caching can be initiated on the Vita under SETTINGS > MUSIC LIBRARY > NETWORK LIBRARIES.
     
    If the MinimServer shows up fine on your Nativ Vita then the problem is with your UPnP software. 
     
     
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  • Why does my Nativ Vita not see my 5GHz network? Read More

    This usually only can happen with Apple routers. Please read the following information, which comes directly from Apple’s support website:

    Some third-party devices may not see 5GHz AirPort base station Wi-Fi networks

    Some third-party Wi-Fi devices may not see 5GHz Wi-Fi networks provided by AirPort base stations.

    In most countries and regions, the majority of 5GHz Wi-Fi channels, by government regulation, may only be used by devices that support a feature called Dynamic Frequency Selection (DFS), which allows Wi-Fi equipment to avoid interfering with radar installations. In order to have access to those channels, many regional editions of AirPort base stations support DFS. When configured to pick channels automatically, your AirPort base station may pick a channel that requires DFS support. Some third-party Wi-Fi devices don’t support DFS and are thus forbidden from using those channels. If your AirPort base station picks a channel that your third-party Wi-Fi device can’t use, your third-party Wi-Fi device won’t be able to see or connect to your AirPort base station.

    To enable your third-party Wi-Fi device to see your AirPort base station’s 5GHz Wi-Fi network, set your base station’s 5GHz channel to a channel that your third-party Wi-Fi device supports:

    1. Open AirPort Utility, located in Applications > Utilities
    2. Select the base station you want to set up, and then click Edit.
    3. Click Wireless, and then click Wireless Options.
    4. Note the 5GHz channel that your AirPort base station is using and choose a different channel from the Channel pop-up menu for the 5 GHz channel. The channels shown in the pop-up menu are non-DFS channels and are more likely to be supported by the widest variety of third-party Wi-Fi devices.

    Important: When you set your AirPort base station 5GHz channel manually, you may encounter interference. If this happens, you will need to try different channels until you find a clear one.

    If you change the channel of an AirPort base station, you don’t need to change the channel on computers connected to the wireless network.

     
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  • Why do some of my albums show up several times under ARTISTS? Read More

    If the same album shows up several times under MY MUSIC > ARTISTS it can have several root causes, which are well documented in this article about iTunes. From our own experience it is most commonly based on the fact that the album is a compilation with several different (album) artists. The Vita will then display each artist separately as the artist view is intended to show every artist in your music library. 

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  • How can I stream music from my Mac with iTunes? Read More

    To stream music from a Mac you will need a software that shares the iTunes library via UPnP. We recommend MinimServer as it is free, very stable and does not require many system resources. It also supports UPnP Search, which dramatically increases the caching speed of the Nativ Vita.

    After you installed MinimServer simply drag-and-drop your iTunes folder into the “contentDIR” field of the software and click on “Apply”:

    MinimServer

    MinimServer will now index your library and share it in your network. Once the MinimServer icon has turned black the library is ready to be accessed. Simply go to SETTINGS > MUSIC LIBRARY > NETWORK LIBRARIES on your Vita and start the caching. Please read our user guide for more details.

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  • Can I use Spotify Connect with the Nativ Vita Music Player? Read More

    Yes you can. This means you can stream from the Spotify app on your smartphone to the Nativ Vita, or from the Nativ Vita to any device that supports Spotify Connect.

    Streaming from your smartphone to the Nativ Vita

    Simply start the Spotify app on your Nativ Vita and your smartphone. Make sure both devices are logged into the same Spotify account. Then proceed as follows:

    1. Start playing your music on your smartphone and tap on the “Devices Available” in the the lower part of the screen. 
      Spotify to Nativ Vita
      The “Devices Available” option can also be accessed via the NOW PLAYING screen:
      Spotify to Nativ Vita
    2. In the “Devices Available” screen please choose “NATIV-MX6Q”
      Spotify to Nativ Vita

    3. Tap on “CLOSE” and the music will now play through your Nativ Vita Music Player. 

    For more details please visit the Spotify support page.

     

    Streaming from your Nativ Vita to devices with Spotify Connect.

    There are several devices (speakers, receivers etc.) in the market that support Spotify Connect. Nativ Vita can stream to these devices directly from the Spotify app. The process is identical to streaming from your smartphone (see above), just that you initiate the streaming from the Spotify app on your Nativ Vita Music Player. 

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  • How do I control the Nativ Vita via the ROON smartphone app? Read More

    If you are running ROON on the Nativ Vita Music Player you can use their smartphone and tablet apps (iOS and Android) to control it. To enable this feature please proceed as follows:

    1. Launch ROON on your Nativ Vita
    2. Open the ZONES pop-up and select the Nativ Vita (Listed as “NATIV-MX6Q”).
    3. In the pop-up tap on the three vertical dots next to “NATIV-MX6Q” and select “DEVICE SETUP”.
    4. Disable the “Private Zone” and then save the settings.

    The Vita should now appear in the ROON app on your smartphone or tablet.

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  • Why does my music show up as “Unknown” when I transfer it to Nativ Vita? Read More

    In this case your music is probably in uncompressed WAV or AIFF format. Both of these audio formats do not have a metadata container so all metadata (such as artist, album and track names) will be lost once you transfer it from your Mac/PC to the Vita. It is a limitation of the audio format. A solution for this problem is to convert your music to either FLAC or Apple Lossless (if you are using a Mac). They are both lossless formats and ensure maximum sound quality.

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  • My music files play, but there is no sound. Why? Read More

    The first thing to check is if the audio OUTPUT on your Vita is setup correctly. Please go to SETTINGS > SYSTEM > AUDIO OUTPUTS and select the output that corresponds with the connection you have chosen (for example USB or COAX).

    Next is to make sure that the INPUT on your amplifier/receiver/DAC is configured correctly and is set to the same standard as you have set on the Vita. Sometimes the audio input (e.g. “CD PLAYER”) on an amplifier/receiver is set to analog as a default so please make sure it is set to DIGITAL (usually the same output on the amplifier has both analog and digital inputs). 

    Last but not least the Nativ Vita has different digital audio outputs, and each one of them has its own specifications with regard to the maximum sample rate it supports:

    S/PDIF (coax)

    • Stereo PCM 16- and 24-bit, Sampling frequencies: 44.1kHz, 48kHz, 88.2kHz, 96kHz, 176.4kHz and 192kHz
    • DSD (Stereo) via DoP: DSD64 packed into PCM frames at 176.4kHz
    • Native DSD64 (Stereo)

    S/PDIF (optical)

    • Stereo PCM 16- and 24-bit, Sampling frequencies: 44.1kHz, 48kHz, 88.2kHz and 96kHz

    AES/EBU

    • Stereo PCM 16- and 24-bit, Sampling frequencies: 44.1kHz, 48kHz, 88.2kHz, 96kHz, 176.4kHz and 192kHz
    • DSD (Stereo) via DoP: DSD64 packed into PCM frames at 176.4kHz
    • Native DSD64 (Stereo)

    USB 2.0 HS (480Mb/s)

    • Stereo PCM 16-, 24- and 32-bit, Sampling frequencies: 44.1kHz, 48kHz, 88.2kHz, 96kHz, 176.4kHz, 192kHz, 352.8kHz and 384kHz
    • DSD (Stereo) via DoP (DSD over PCM): DSD64 packed into PCM frames at 176.4kHz, DSD128 packed into PCM frames at 352.8kHz
    • Native DSD (Stereo): DSD64, DSD128 and DSD256

    For example if you try to play 24/192kHz files and your Vita is connected via TOSLINK (optical) there will be no sound. 

    If all your settings are correct and there is still no sound we recommend to try connecting an alternative source to your amplifier/receiver/DAC to see if that works. It should also be digital and use the same connection as the Nativ Vita. 

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  • Why does some album artwork not show up? Read More

    For Nativ Vita to recognize and display the album artwork it must either be

    a) embedded in the metadata tag of the music file,

    or

    b) stored as a separate file in the same folder as the track it refers to. Note: The album artwork must be in JPEG/JPG format and the file size cannot exceed 15MB for each artwork. There can only be 1 artwork file in the folder. If you have several files the Vita will not recognize them.

    To embed album artwork with your music file we recommend either MP3TAG or KID3

    The Nativ Vita uses the following resolution for album artwork:

    • Mini Play Bar: 150 x 150
    • Play screen:  900 x 900
    • Recently Played & Album Cover view (MY MUSIC > ALBUMS):  500 x 500 (Now Playing) and 300 X 300 (Up Next)
    • List view (MY MUSIC) : 75 X 75

    To get the best quality experience we therefore recommend that your artwork has at least a resolution of 700 X 700 pixels.

    ___

    If you are streamlining from a Synology NAS please enable album artwork in the settings. If that does not resolve the problem there are some well known bugs with a few Synology models that affect album artwork display, for example

    and
     
    We recommend to post in their forum to ask for support.
     
    If you cannot resolve the problem with Synology we recommend to install MinimServer on your Synology NAS.
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  • Why do my compilations show up multiple times under albums? Read More

    Nativ Vita follows the industry standards for metadata handling. In order for your compilations to show up as a single album under MY MUSIC > ALBUMS please make sure of the following:

    1. Set the ALBUM ARTIST tag as an identical value for all tracks of the compilation, e.g. “Various Artists”. This is the value which is used to group all tracks of a compilation.*

    2. The COMPILATION TAG of each track must be set to mark that they are part of a compilation. The reason for this is that sometimes you may import the same track multiple times. For example the same track may be part of a regular album and also part of a compilation. If you enable the COMPILATION TAG for the track that is part of the compilation the Nativ Vita will be able to differentiate between both of them and sort them correctly into the album and the compilation.

    For efficient metadata editing of larger libraries we recommend to use KID3 (Windows, Mac and Linux) or MP3TAG (Windows).

    *We are aware that many compilations are not tagged correctly and have no value in the album artist field. We have therefore implemented a special routine in software 1.3.0 that will automatically write “Various Artists” into the album artist metadata tag so they will show up correctly. This will be done during the importing process of the music.

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  • I cannot access the Vita’s music import folder, why? Read More

    This can have several reasons:

    1. Please verify that the IP address of the Nativ Vita that you enter into the CONNECT TO SERVER window (Mac) or EXPLORER window (Windows) is correct. It must be preceded by a “smb://” (on a Mac) and by “\\” (on a Windows PC), and end with a “/vita” (Mac) or “\vita” (on a Windows PC).

     

    IP address entry in CONNECT TO SERVER window (Mac): IP address entry on a Mac

    Note: You can find the IP address of your Nativ Vita by going to SETTINGS > CONNECTIVITY  > NETWORK. It is the number listed as “IP address” under “1. Connection Status”.

    2. Make sure that the Nativ Vita and your computer are in the same network. The IP address of your computer and your Nativ Vita must be identical for the first 3 number groups. Only the last number must be different.

    3. Please confirm that your Nativ Vita has a built-in hard disk drive. You can check this under SETTINGS > SYSTEM > STORAGE.  

    _____

    Note: Windows 10 users please also read the following FAQ.

    _____

    If all this is correct and you still cannot access the music import (Samba) folder of the Nativ Vita please do the following:

    On a Mac:

    1. Open the “Terminal” program under Applications > Utilities.

    2. In the Terminal window please enter “ping x.x.x.x” , where “x.x.x.x” is the IP address of your Nativ Vita. 

    If the connection is OK the result should look something like this:

    ping 10.1.0.74

    PING 10.1.0.74 (10.1.0.74): 102 data bytes

    72 bytes from 10.1.0.74: icmp_seq=0 ttl=128 time=0.850 ms

    72 bytes from 10.1.0.74: icmp_seq=1 ttl=128 time=1.074 ms

    72 bytes from 10.1.0.74: icmp_seq=2 ttl=128 time=0.913 ms

    If the ping command fails and tells you it receives “0 bytes” please check the network connection of your Nativ Vita and your Mac again. If the connection is OK, but you still cannot connect to the Nativ Vita please make sure to temporarily disable any firewall or virus programs. Please also refer to Apple’s support pages here and here for additional help.

    On a PC:

    1. Click on the START button and select RUN (You can find instructions on how to run CMD on Windows 10 here.).

    2. Type “cmd” into the pop-up window and OK. This will open CMD.

    3. In the window that opens please type “ping x.x.x.x” , where “x.x.x.x” is the IP address of your Nativ Vita. If the connection is OK the result under the PING STATISTICS should say e.g. “Packets: Sent = 5, Received = 5, Lost = 0 (0% Loss)”

    4. If the ping command fails and tells you it receives “0 bytes” please check the network connection of your Nativ Vita and your PC again. If the connection is OK, but you still cannot connect to the Nativ Vita please make sure to temporarily disable any firewall or virus programs. Please also refer to Microsoft’s support page for Windows XP.  


    Additional instructions on how to transfer music to the internal hard disk drives can be found in our online user guide.


    Still have a problem? Please email our support team and include the following information:

    1. Your Operation System (e.g. Windows 10)
    2. The result you get when you PING the Nativ Vita (please send a screenshot)
    0
  • Why does my Vita not install the update from the USB stick? Read More
    If the Vita is stuck on the “5% – Looking for Software Update …” screen during the update it means it cannot find the software file on the USB stick. This can have one of the following reasons:
     
    • The USB stick is in the wrong USB port. Please make sure to plug it into the USB AUDIO port (the one next to the optical audio output).
    • The USB stick was not formatted correctly. Please make sure it is formatted in FAT32.
    • The software update file on the USB stick is not named correctly. Please make sure it is called “Update.img” (case sensitive). On a Windows PC the files should be named “Update” only.
    • The software update file is corrupted. Please download it again at https://www.nativsound.com/updates/Update.img. After the download please make sure to copy it straight to the USB stick and do not double-click on it.
     
    After you have verified that all of the above is correct please plug the USB stick again into your Vita and to SETTINGS > SYSTEM > SOFTWARE and tap on the INSTALL button.
    0
  • Why does my Nativ Vita not show up as a Zone in Roon? Read More

    The Nativ Vita usually shows up in the ROON app as “NATIV-MX6Q” in the ZONES pop-up. To access the ZONES in ROON please tap on the icon in the lower right corner of the ROON app (next to the volume icon). If the icon says “System Output” it means the audio is output through the system that has your ROON core installed (usually your Mac or PC). Please select “NATIV-MX6Q” to output the audio through the Nativ Vita. If that option does not show up in the ZONES pop-up simply tap on the “Audio Setup” function and select (enable) the “Tablet” as the DEFAULT OUTPUT. 

    0
  • Why do I get an error code -36 or -38 when I copy music from my Mac to Vita? Read More

    This is a specific problem related to Max OS X, which can create hidden files that block the transfer of folders.

    To solve the “-36 error code” issue please proceed as follows:

    1. Open Disc Utility on your Mac and check if your hard disk drive (including file system and other parameters) is ok.
    2. Install the free app “Dr. Cleaner” from App Store on your Mac and clean up any “Junk files”.
    3. Open Terminal on your Mac and type “dot_clean” + the path of the music folder that you want to copy to Nativ Vita. Note: You can add the path by selecting the folder in the Finder and drag-and-drop it into the Terminal window. Please make sure to insert a blank space between the command “dot_clean” and the path of your folder. 

      Please also watch this video for additional instructions.

    After you have completed the clean up you should be able to copy the music folder to the Nativ Vita without any problems.

    To solve the “-38 error code” issue please watch the following video tutorial.

    P.S. If you continue to have issues please make sure to use Ethernet. This error can also be related to an unstable WiFi connection.

    1
  • How do I improve the caching speed of my music library? Read More

    First of all please make sure that you are using a UPnP software that provides indexing (Search) via UPnP. Here is a list of all software packages we currently support:

     Feature  Software
     DMS software that supports UPnP  
     Search
     Twonky Media Server
     MinimServer
     Logitech Media Server (LMS)
     TVersity Media Server
     Windows Media Center (WMC)
     DMS software that does not support 
     UPnP Search
     Asset UPnP
     Kodi (XBMC)
     Plex Media Server
     JRiver Media Center
     MediaMonkey
     Synology NAS Media Center Software

    Please also make sure to disable the indexing of photos and videos in the settings of the UPnP software. Nativ Vita’s caching process will otherwise parse all the photos and videos that are indexed by the UPnP software, even though they will not be displayed on the Nativ Vita. For more details please visit our user guide.

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  • Does Nativ Vita recognize if I add new tracks to my network music library? Read More

    The simple answer is: it depends.

    Nativ Vita uses a sophisticated caching process to improve the browsing performance for music libraries in the network. If you use UPnP Caching the Nativ Vita will unfortunately not be able to recognize if you have added new music, and you will need to run the caching again for the complete library. This is because UPnP only communicates events once, and logs them without any details. Nativ Vita therefore cannot tell which music has been added.

    If you use SMB Caching on Nativ Vita then it will automatically cache the new music incrementally as it uses time stamps to recognize what music has been added.

    1
  • Why does the music transfer to Vita via network interrupt? Read More

    Please make sure you disable all sleep and power saving functions on your computer when transferring music over the network. On a Mac please go to Settings > Energy Saver and disable the “Put hard disks to sleep when possible” and “Enable Power Nap while plugged into a power adapter” settings. Don’t forget to enable them again once the music transfer has been complete.

    Note: For large music libraries we recommend you connect both devices (your computer and Nativ Vita) via Ethernet to your router.

    Power Saving on a Mac

    2
  • My Nativ Vita does not find the System Recovery file on the USB stick. Read More

    Please make sure your USB stick is formatted in FAT32. On a Mac please use Disk Utility and select “MS-DOS (FAT)” and “Master Boot Record” (Scheme).

    1
  • What is the difference between a system recovery and a factory reset? Read More

    Resetting your Nativ Vita to the factory default settings will erase all the music on the internal hard disk drives, delete the installed music services and change the system settings (network, alarm, bluetooth etc.) back to the factory default. It will not reinstall the operating system.

    A system recovery will reinstall the operating system and reset the system settings. It does not delete your music or music services.

    1
  • How can I resolve network connectivity issues? Read More

    If your Nativ Vita does not connect to your network, drops the connectivity intermittently or seems to have low transfer bandwidth please do the following:

    1. Please disable IPv6 on your router. You can do this by accessing the setting pages of your router through a web browser on your computer (please check the user guide of your router for details).*

    2. Please make sure the firmware of your router is up to date. You can verify this by accessing the admin pages  of your router through a web browser (or through the Airport Utility on your Mac).

    3. Please do a factory reset of the Nativ Vita. Go to SETTINGS > SYSTEM> SOFTWARE and tap on the RESET SETTINGS button. (Note: A factory reset will delete the music and apps on your Vita.) 

    4. WiFi: Please make sure your router is on the same floor as your Nativ Vita (WiFi does have limitations when it comes to vertical reach). Please also make sure the Nativ Vita is not obstructed by too many obstacles (e.g. if it is placed inside a cabinet). 

      If the WiFi signal is weak where your Nativ Vita is located we recommend to use a WiFi Extender. We have tested the following product to work well with Nativ Vita: TP-LINK AC750. You can buy this product worldwide, and it is also available through Amazon. For additional stability you can connect the Vita via Ethernet to the TP-LINK AC750.

    * Especially Apple Routers seem to have issues with IPv6 and here is how you can resolve them:

    “Sometimes it’s possible to find the answer to a problem when you ask the right question, and that’s what fixed the problem this time. I found one article during a search that pointed to a mixup in IPv6 and IPv4 routing on the AirPort Extreme as a probable cause of not being able to use AirPlay. Sure enough, I went into the AirPort Utility on my iPhone (the same app on my iMac couldn’t even see the AirPort Extreme!), disabled “Share IPv6 Connection” and after the router rebooted, everything started working properly again.

    The images below show the setting disabled on both iOS and OS X. To get to the setting with the iOS AirPort Utility app, tap Edit > Advanced > IPv6 and then tap the Share IPv6 Connection button to disable IPv6 sharing. 

    For OS X, launch the AirPort Utility (found in Applications > Utilities), click on the AirPort, click Edit, click the Internet tab, then click Internet Options. Find the Enable IPv6 Connection Sharing check box (see below) and uncheck it. 

    It’s sure nice to have everything in the house working together again!”

    1
  • How do I import music? Read More

    There are three ways to import music into the Nativ Vita Music Player:

    1. Network: Simply connect Nativ Vita to the same network as your Mac/PC and drag-and-drop your music library into the import folder.
    2. USB: Connect a USB Hard Disk Drive and import the music directly to the built-in hard disk drive(s) of Nativ Vita.

    3. Nativ Disc: Rip your CDs in bit-perfect quality. 
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  • Are there any size limits for music libraries? Read More

    Nativ Vita does not have any fixed size or track limits.

    For playing music libraries stored on a Mac, PC or NAS we use our own proprietary caching process to deliver a fast browsing performance. You can cache libraries of up to 30,000 tracks with the built-in memory. For bigger libraries you need a built-in hard disk drive for the caching.

    3
  • What are the benefits of a built-in hard disk drive? Read More

    Nativ Vita is a great network music player and streams music from your Mac, PC or NAS, but there are some benefits of getting the Nativ Vita with built-in hard disk drives:

    • No network streaming issues, especially with high-resolution music.
    • Ultra-fast browsing performance, which improves exponentially with large music libraries and SSD drives.
    • Additional metadata and categorization options (see also user guide about metadata editing and standards for details).
    • Some features on our roadmap (e.g. internet radio recording, download of music from music service like Spotify etc.) will only be available with built-in hard disk drives.
    3
  • Can I insert my own hard disk drives? Read More

    Yes, you can. The Nativ Vita Music Player features two bays for hard disk drives (HDDs). The HDDs must be in 2.5″ form factor and use the SATA interface. SSDs are also supported.

    If you insert two HDDs they must have the same capacity and be of the same brand & model. You can choose if you want to use both HDDs for music storage, or one of them for backup.

    Once you have inserted the hard disk drives the Nativ Vita will format them and prepare them for use.

    Note: Please be aware that, while we support user-installed hard disk drives, we cannot guarantee that all of them will work flawlessly and will support all our features. There are simply too many HDDs in the market to test. We will however list all drives that we have tested ourselves and the ones our supporters have reported to work in the online user guide.

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  • What are the audio inputs for? Read More

    The Nativ Vita Music Player has both analog (RCA) and digital (S/PDIF, Coax) audio inputs so you can connect a source — such as a TV or CD Player — and stream the audio throughout your home.

    1
  • What languages does Nativ Vita support? Read More

    The user interface of Nativ Vita is currently only available in English, but we will be adding a lot of additional languages in the coming months.

    For the display of metadata (music information) Nativ Vita supports Unicode, i.e. it can display all languages correctly (including Chinese, Japanese, Korean, Greek and Cyrillic characters.)

    1
  • How do I connect and control Nativ Vita? Read More

    The Nativ Vita High-Res Music Player has the following inputs, outputs and controls:

    Nativ Vita Music Player Connectivity

    1
  • Can I connect Nativ Vita directly to my amplifier/receiver? Read More

    Yes, however your amplifier/receiver needs to have digital audio inputs. Nativ Vita has the following digital audio outputs:

    • S/PDIF


      1x optical (Toslink)

      1x coaxial (RCA)

      1x coaxial (BNC)

    • AES/EBU

      1x XLR

    • 
USB Audio Class 2.0

    If your amplifier/receiver does not have digital audio inputs we recommend to get a USB DAC like Nativ Wave.

    Not sure if your amplifier has the right inputs? Send us an email and we will find it out for you.

    1
  • What speakers do you recommend? Read More

    Nativ Vita works great with wireless and wired speakers. We have selected a few reputable manufacturers that have consistently received great reviews from the audiophile and HiFi press. The list below serves only as a reference and we do not recommend one speaker over another. Some speakers might not be available in your country.

    1. Wireless Speakers

    Nativ Vita can stream music to wireless speakers via WiFi, Bluetooth (aptX) and Google Cast. Most speakers below support multiple of these wireless technologies (plus Airplay) and can therefore be connected to Nativ Vita in various ways.

     Up to $200  $200-400  $400-500  $500-1,000  Over $1,000

     Sonos PLAY:1

     Denon HEOS 1

     Bose SoundTouch 10

     Sonos PLAY:3

     Bluesound Pulse Flex

     Denon HEOS 3

     Bose SoundTouch 20

     Libratone Zipp

     Sony SRS-X88

     Sonos PLAY:5

     Bluesound Pulse Mini

     Denon HEOS 5

     Bose SoundTouch 30

     B&O BeoPlay A6

     B&W Zeppelin W.

     Bluesound Pulse 2

     Naim Mu-So Qb

     KEF X300A

     Sony SRS-X99

     Vifa Copenhagen

     B&O BeoPlay A9

     Naim Mu-So

     Dynaudio Xeo 2

     Devialet Phantom

     KEF LS50 Wireless

     Vifa Stockholm

    Note:

    • Nativ Vita shares music that is stored on its local hard disk drives via the popular UPnP/DLNA and SMB standards and therefore ensures maximum compatibility with a wide range of WiFi speakers.

    2. Wired Speakers

    To connect wired speakers directly to Nativ Vita they must meet two criteria: 1) They must be powered, i.e. come with a built-in amplifier, and 2) feature digital inputs (either S/PDIF, AES/EBU or USB 2.0). The following speakers meet these requirements:

     $200-300  $300-500  $500-700  $700-1,000  Over $1,000

     Audioengine A2

     Behringer MS40

     Aperion Allaire

     Edifier S1000DB

     Vanatoo Transparent
     One

    Triangle Elara LN01

     Audioengine HD6

     Adam Audio ARTist 3

     Yamaha NX-N500

     Dynaudio Xeo 2

     Adam Audio ARTist 5

     

    In combination with a USB DAC like Nativ Wave you can connect Nativ Vita to powered speakers with analog inputs, for which a bigger selection is available:

     $200-300  $300-500  $500-700  $700-1,000  Over $1,000

     Tannoy Reveal 402

     Focal Alpha 50

     M Audio BX5

     PSB Alpha PS1

     Emotiva Airmotiv 4s

     Audioengine A5

     Serene Audio  
     Talisman

     Emotiva Airmotiv 5s

     Emotiva Airmotiv 6s

     Equator Audio D5

     Adam Audio F5

     XTZ TUNE 4 DSP

     Genelec G One

     Emotiva Stealth 8

     ADAM Audio A7X

     Dynaudio Excite X14A

    Note:

    • Some of the speakers above also offer wireless connectivity.
    • You can add wireless streaming to any powered speaker via Chromecast Audio for $35.

    In addition to the powered speakers above you can also connect Nativ Vita to your amplifier/receiver via its digital outputs and use passive speakers.

    Got questions or want to recommend a speaker that is missing on our list? Send us an email.

     


    Wired versus wireless speakers. Which ones are right for me?

    Here is a short overview of the Pros and Cons of wired and wireless speakers, which uses some generalization and is not representative for all speakers.

       Pros  Cons
     Wireless Speakers

     (Single cabinet)
    • Flexible placement
    • Multi-room capability
    • Price competitive
    • Not available with audiophile-grade performance. Inferior soundstage and stereo imaging. Lack of support for High-Resolution Audio.
    • Standardized design and materials
     Wired Speakers

     (Pair)
    • Available with audiophile-grade performance. Superior soundstage and stereo imaging. Support for
      High-Resolution Audio.
    • Not affected by streaming issues
    • Simple setup
    • Available in wide range of designs with premium materials
    • Limited placement
    • Single room solution
    • Can get pricey

     

    2
  • What is the rating for the Nativ Vita Power Supply? Read More

    The Nativ Vita Network Music Player comes with a power supply that delivers 12V with 3A max (2A nominal). It supports 110 to 250V.

    3