Settings: System Analysis.
We believe that a product is only as good as its support. That is why we implemented a sophisticated system analysis and logging tool that provides us with detailed information to assist you quickly. If your Nativ Vita is connected to the internet you can even request support conveniently from its LCD. Simply go to SETTINGS > SYSTEM > ANALYSIS to get started.
If the problem you experience can be replicated we recommend to create a system log first. To do so please turn on the SYSTEM LOG feature.
Once you have turned on the SYSTEM LOG please perform the activity on your Nativ Vita that causes the issue.
After you have successfully replicated the problem simply go back to the SYSTEM ANALYSIS screen and tap on the UPLOAD SYSTEM LOG button. A SUPPORT REQUEST pop-up will appear next. Note: If your Nativ Vita is not connected to the internet you can also load the system log to a USB stick by pressing the EXPORT SYSTEM LOG button.
Please enter the necessary information and tap on CONFIRM to send us your support request. Nativ Vita will now upload the system log and our support team will get notified.
Our support team usually replies within 24 hours to the email address that was submitted with your support request.